Lead Pawn Broker — Career Growth & Bonuses

EZCORP, Inc.; Austin (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Free Health Insurance

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP, Inc. in Austin, TX is hiring a Retail Shift Leader (Key Holder) to lead pawn operations, deliver outstanding customer service, and coach Team Members toward higher performance.

You will participate in a structured five‑week training program, with opportunities to advance to Lead Pawnbroker and then Assistant Manager through ongoing leadership development. The role offers competitive pay based on experience, Free Health Insurance, a 401(k) with company match, generous paid time off,

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor or lead experience.
• Able to pass a criminal background check and drug test.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Process loans and extensions and manage pawn items.
• Open and close store procedures and supervise Team Members.
• Provide coaching and performance feedback to staff.
• Deliver outstanding customer service and develop store relationships.

Skills

Leadership

Customer Service

Communication

Coaching

Time Management

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

EZCORP, Inc. in Austin, TX is hiring a Retail Shift Leader (Key Holder) to lead pawn operations, deliver outstanding customer service, and coach Team Members toward higher performance.

You will participate in a structured five‑week training program, with opportunities to advance to Lead Pawnbroker and then Assistant Manager through ongoing leadership development. The role offers competitive pay based on experience, Free Health Insurance, a 401(k) with company match, generous paid time off,