Lead Patient Services Specialist - Day Shift, No Call

BJC HealthCare; Alton (IL); Hybrid; USD 40,000 - 48,000; Full time

Benefits offered by this job

Day shift

40 hours per week

Benefit eligible

No call, no weekends, no holidays

Job summary

BJC Medical Group in Alton, Illinois, seeks a Lead Patient Service Representative to manage front-office operations in a busy outpatient setting. This full-time role focuses on directing patient flow, training staff, and serving as a primary contact when supervisors are unavailable.

Responsibilities include verifying insurance information, data entry of charges, coordinating with Central Billing Office, and guiding team decisions on complex issues, while ensuring high patient satisfaction and

Qualifications

• High School Diploma or GED is required.
• 2-5 years of experience in a similar front-office role preferred.
• Experience in outpatient medical office settings is beneficial.

Responsibilities

• Verifies health insurance payment information and educates patients on applicable regulations; collects payments and records data.
• Performs data entry of service charges, including assignment of codes and entering charges.
• Coordinates information with Central Billing Office to ensure charges are captured and collected.
• Acts as a subject matter expert; answers general and technical questions from staff; helps resolve complex issues.
• Provides training and support to new and existing staff.

Skills

Front office

Customer service

Communication

Education

High School Diploma or GED

Job description

BJC Medical Group in Alton, Illinois, seeks a Lead Patient Service Representative to manage front-office operations in a busy outpatient setting. This full-time role focuses on directing patient flow, training staff, and serving as a primary contact when supervisors are unavailable.

Responsibilities include verifying insurance information, data entry of charges, coordinating with Central Billing Office, and guiding team decisions on complex issues, while ensuring high patient satisfaction and