Outpatient Front Office Lead — Patient Services

BJC Medical Group; Alton (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Life insurance

Disability insurance

Retirement plan (401k)

Tuition assistance

Paid time off

Job summary

Join BJC Medical Group in Alton, Illinois as a full-time Lead Patient Service Representative. You will oversee front office operations, guide patient flow, and support staff to ensure smooth daily clinic activity.

We value 2–5 years of relevant experience, a high school diploma or GED, and a commitment to accurate data entry, insurance verification, and patient education. This role offers a day shift with no on-call, weekends, or holidays.

Qualifications

• 2–5 years of front-office or patient service experience.
• High School Diploma or GED required.
• Preferred experience 5–10 years.

Responsibilities

• Verifies health insurance information and educates patients on applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
• Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
• Provides training and support to both new & existing staff.

Education

High School Diploma or GED

Job description

Join BJC Medical Group in Alton, Illinois as a full-time Lead Patient Service Representative. You will oversee front office operations, guide patient flow, and support staff to ensure smooth daily clinic activity.

We value 2–5 years of relevant experience, a high school diploma or GED, and a commitment to accurate data entry, insurance verification, and patient education. This role offers a day shift with no on-call, weekends, or holidays.