Patient Services Associate — Day Shift (No Call/Weekends)

BJC Medical Group; Belleville (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Tuition Assistance

Paid Time Off

Job summary

BJC Medical Group in Belleville, Illinois is seeking a full-time Patient Services Representative to serve as the first point of contact in the front office. The role includes patient check-ins, appointment scheduling, and maintaining patient financial records.

The position emphasizes accurate data entry, strong customer service, and collaboration with the Central Billing Office. A high school diploma or GED and 2-5 years of experience are required, with preference for medical office background.

Qualifications

• High School Diploma or GED required.
• 2-5 years of experience.
• Preferred Medical Office Experience.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on applicable regulations; collects payments and records data.
• Performs data entry of service charges, including assignment of diagnostic codes and entering all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure charges are captured and properly collected.

Skills

Telephone handling

Data entry

Insurance verification

Billing coordination

Interpersonal skills

Patient interaction

Education

High School Diploma or GED

Job description

BJC Medical Group in Belleville, Illinois is seeking a full-time Patient Services Representative to serve as the first point of contact in the front office. The role includes patient check-ins, appointment scheduling, and maintaining patient financial records.

The position emphasizes accurate data entry, strong customer service, and collaboration with the Central Billing Office. A high school diploma or GED and 2-5 years of experience are required, with preference for medical office background.