Lead Patient Services Specialist

Gundersen Health System; Onalaska (WI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Shift differentials

Weekend differentials

Career Development Center

Tuition Investment Program

Retirement plan

Healthcare benefits

Leadership support

Work-life balance

Job summary

Gundersen Health System in Wisconsin is hiring a Lead Patient Service Specialist to elevate the patient experience from the moment they walk through the door. This on-site role supports a team of providers and front-line staff across La Crosse and Onalaska, with a 1.0 FTE schedule of 40 hours per week.

You’ll create positive first and last impressions with exceptional service, enjoy shift and weekend differentials, and benefit from our Career Development Center, Tuition Investment Program,

Qualifications

• High School Diploma or equivalency
• 2 years in a Patient Services Specialist position or related work experience

Responsibilities

• Provide LOVE + MEDICINE to our patients through providing the best first/last impressions with top level customer service.
• Partner with a team of providers, medical professionals and managers who are here to support your success and that of our patients in their health journeys.

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here.

Scheduled Weekly Hours: 40

Be the first point of care that truly makes a difference.

Join us as a Lead Patient Service Specialist and help shape an exceptional patient experience from the moment they walk through the door.

What's Available: 1.0 FTE (40 hours/week)

Schedule: Monday–Friday, 10‑hour day shifts; rotating hours between 6:00 AM–5:00 PM with one weekday off

Weekend Rotation: Once every 9 weeks, 6:30am- 5pm

Holidays: Rotating

Location: On‑site in La Crosse, WI and Onalaska, WI

What you will do:

• Provide LOVE + MEDICINE to our patients through providing the best first/last impressions with top level customer service.
• Partner with a team of providers, medical professionals and managers who are here to support your success and that of our patients in their health journeys.

What you will get:

• Starting pay of $20.31/hour + more for experience!
• Shift, weekend, and holiday differentials
• Support to grow in your career with access to our Career Development Center and Tuition Investment Program
• Top-rated retirement plan and healthcare benefits
• Departmental leadership that supports you as you do your best work.
• Work/Life balance to love what you do and where you live.

What you need:

• High School Diploma or equivalency
• 2 years in a Patient Services Specialist position or related work experience

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

Equal Opportunity Employer

Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love!

Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

We can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

What You Can Expect

• Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
• Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses
• Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and it’s more than our practice. It is who we are.

Select Remote/Hybrid Eligible under More search to see our remote-eligible openings. A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.