Lead Patient Services Specialist

Providence Alaska; Alaska; On-site; USD 33,000 - 50,000; Full time

Job summary

Providence Alaska is seeking a Lead Senior Patient Services Specialist to oversee front desk operations, mentor patients service staff, and help ensure daily shifts are filled. The role acts as a department resource in the absence of management and promotes a patient-first experience.

You will identify workflow improvements, greet patients with compassion, and support staff to deliver the ‘Ease My Way’ experience across encounters.

Qualifications

• Four years in Healthcare Front Office/Administration.
• Preferred HS Diploma or GED.

Responsibilities

• Oversee daily front desk operations and scheduling as needed.
• Serve as a role model and resource for peers in front desk tasks.
• Identify trends and opportunities for process improvement.
• Greet patients, visitors and caregivers with compassion to ensure a superior experience.

Skills

Front desk operations

Team leadership

Patient experience

Education

High School Diploma or GED

Job description

Description

Under the direction of the Supervisor/Manager/Director, the Lead Senior Patient Services Specialist has full understanding and successful performance of all front desk operations and functions. Lead responsibilities include successful ability of all Patient Service Specialist and Senior Patient Service Specialist with oversight of daily operations when needed and assisting to ensure daily shifts are filled. This role may function as a department resource in the absence of department Manager/Supervisor. The role does not hire, fire, discipline, promote, demote, transfer or appraise performance. In addition, the Lead Senior Patient Services Specialist acts as a role model and resource for their peers in all aspects of the front desk operations and patient experience functions. They serve as a functional expert in the department, identifying trends and areas to be reviewed for process improvement. The Lead Senior Patient Services Specialist greets and serves patients, visitors, and caregivers with the highest level of compassion and customer-focused intent so that an exceptional 'Ease My Way' experience is provided at every encounter.

Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Physician Service Organization and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• + Four (4) years in Healthcare Front Office/Administration Employment.

Preferred Qualifications:

• + H.S. Diploma or GED

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.

PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Pay Range: $23.81 - $36.44

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.