Lead Patient Services Manager, Acute Care

Compass Healthcare; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, a Compass Healthcare company, seeks a Patient Services Manager to lead our Patient Services Team in an Acute Care setting in City, State.

You will hire, coach, and develop staff while ensuring compliance with dietary restrictions and HIPAA, and drive patient satisfaction through high-quality service and adherence to regulatory standards. This role reports to the Diet Services department and is based in Florida.

Qualifications

• Associate degree with one year work experience in food services or related field.
• Bachelor’s degree in food service technology/management or related field.
• Certified Dietary Manager certificate preferred.
• Minimum of one year experience in food service management preferred in an acute care setting.
• ServSafe certified desirable.
• Proficient with Microsoft Office, electronic medical record (EMR), and diet office systems.

Responsibilities

• Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population
• Hires, directs, coaches, trains, and develops patient service team members
• Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
• Ensures patient services staff assists in achieving stated patient satisfaction goals
• Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
• Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs

Skills

Team leadership

Patient services

Regulatory compliance

HIPAA compliance

Education

Associate degree in food service management or related field

Bachelor’s degree in food service technology/management or related field

Certified Dietary Manager certificate

Registered Dietitian (RD) or Registered Dietitian Nutritionist (RDN)

Tools

Microsoft Office

EMR systems

Diet office systems

Job description

Morrison Healthcare, a Compass Healthcare company, seeks a Patient Services Manager to lead our Patient Services Team in an Acute Care setting in City, State.

You will hire, coach, and develop staff while ensuring compliance with dietary restrictions and HIPAA, and drive patient satisfaction through high-quality service and adherence to regulatory standards. This role reports to the Diet Services department and is based in Florida.