Lead Patient Services & Front Office Operations

True Health; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

True Health in Orlando, FL is seeking a Lead Patient Services Representative to oversee administrative duties and improve operational efficiency at the facility. You will manage patient check-in/check-out, address complaints, and ensure a well-organized office.

You will coordinate with leadership, verify insurance eligibility, collect payments, post charges, and schedule appointments while supporting walk-in patients and multiple locations as needed.

Qualifications

• High School Diploma or equivalent.
• Minimum of one-year medical office management experience.

Responsibilities

• Provide a courteous professional working environment.
• Provide operational oversight to a location in the absence of the Center Manager including end-of-day processes.
• Escalate employee relations issues to Regional Director of Operations for guidance.
• Maintain effective communication with patients, coworkers, and supervisor.
• Interview patients for sliding fee scale services and update eligibility.
• Verify insurances and set eligibility dates in system.
• Call and remind patients to bring missing information to their appointment.
• Collect payments and patient balances.
• Post charges to patient accounts.
• Scan and import demographic and clinical documentation into patient charts.
• Schedule appointments as needed.
• Monitor patient schedule to accommodate walk-in patients.
• Direct patients to the proper department for assistance.
• Operate office equipment (fax, copier, computer, credit card, check machine).
• Provide copies of patient medical records as requested.
• Contribute to and enhance the positive image of front office operations.
• Collaborate with department leadership for staff development and team building.
• Make the necessary billing corrections.
• Travel to different True Health locations to provide departmental support.
• Collaborate with community partners to facilitate patient care across locations.
• Participate in special projects to maximize departmental efficiency.
• Other responsibilities as assigned.

Skills

Customer friendly attitude

ICD-10 & CPT codes

Money and balancing skills

Knowledge of bank deposits

Under pressure

Good evaluative judgment

Independent and team work

Multi-tasking

Education

High School Diploma or equivalent

Job description

True Health in Orlando, FL is seeking a Lead Patient Services Representative to oversee administrative duties and improve operational efficiency at the facility. You will manage patient check-in/check-out, address complaints, and ensure a well-organized office.

You will coordinate with leadership, verify insurance eligibility, collect payments, post charges, and schedule appointments while supporting walk-in patients and multiple locations as needed.