Lead Patient Service Representative

True Health; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

True Health in Orlando, FL is seeking a Lead Patient Services Representative to oversee administrative duties and improve operational efficiency at the facility. You will manage patient check-in/check-out, address complaints, and ensure a well-organized office.

You will coordinate with leadership, verify insurance eligibility, collect payments, post charges, and schedule appointments while supporting walk-in patients and multiple locations as needed.

Qualifications

• High School Diploma or equivalent.
• Minimum of one-year medical office management experience.

Responsibilities

• Provide a courteous professional working environment.
• Provide operational oversight to a location in the absence of the Center Manager including end-of-day processes.
• Escalate employee relations issues to Regional Director of Operations for guidance.
• Maintain effective communication with patients, coworkers, and supervisor.
• Interview patients for sliding fee scale services and update eligibility.
• Verify insurances and set eligibility dates in system.
• Call and remind patients to bring missing information to their appointment.
• Collect payments and patient balances.
• Post charges to patient accounts.
• Scan and import demographic and clinical documentation into patient charts.
• Schedule appointments as needed.
• Monitor patient schedule to accommodate walk-in patients.
• Direct patients to the proper department for assistance.
• Operate office equipment (fax, copier, computer, credit card, check machine).
• Provide copies of patient medical records as requested.
• Contribute to and enhance the positive image of front office operations.
• Collaborate with department leadership for staff development and team building.
• Make the necessary billing corrections.
• Travel to different True Health locations to provide departmental support.
• Collaborate with community partners to facilitate patient care across locations.
• Participate in special projects to maximize departmental efficiency.
• Other responsibilities as assigned.

Skills

Customer friendly attitude

ICD-10 & CPT codes

Money and balancing skills

Knowledge of bank deposits

Under pressure

Good evaluative judgment

Independent and team work

Multi-tasking

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AdminSupport Orlando, FL, US

8 days ago Requisition ID: 2290

Job Summary:

The Lead Patient Services Representative oversees the administrative duties and operational efficiency of the facility. They are responsible for moving patients through the check in and checkout process, for managing patient complaints, and for ensuring the office is well-organized.

Position Expectations and Responsibilities:

• Provide a courteous professional working environment
• Depending on the business need, provide operational oversight to a location in the absence of the Center Manager including the completion of end-of-day processes
• Escalates employee relations issues to Regional Director of Operations for guidance
• Maintain effective communication with patients, coworkers, and supervisor
• Interview patients for sliding fee scale services and update eligibility
• Verify insurances and set eligibility dates in system
• Call and remind the patients to bring in missing information to their appointment
• Collect payments and patient responsible balances
• Post charges to patient’s accounts
• Scan and import demographic and clinical documentation into patient charts
• Schedule appointments as needed
• Monitor patient schedule to accommodate walk-in patients
• Direct patients to the proper department for assistance
• Operate office equipment, i.e. fax, copier, computer, credit card, and check machine
• Provide copies of patient medical records as requested
• Contribute and enhance the positive image of the front office operations
• Collaborate with the department leadership to help facilitate staff development and overall team building
• Make the necessary billing corrections
• Traveling to different True Health locations to provide departmental support
• Collaborate with community partners to facilitate patient care within all locations
• Participate in special projects aimed at maximizing the overall departmental efficiency
• Other responsibilities as assigned

Minimum Qualifications:

• High School Diploma or equivalent
• Minimum of one-year medical office management experience

Knowledge, Skills and Abilities:

• Customer friendly attitude
• Knowledge of ICD-10 & CPT codes
• Money and balancing skills
• Knowledge of bank deposits
• Able to function effectively under stress
• Good evaluative judgment
• Ability to work independently and well with others
• Ability to multi-task

Physical Requirements:

• Ability to sit and view a computer screen for extended periods of time
• Ability to perform repetitive hand and wrist motions for extended periods of time
• Ability to handle and/or feel objects, tools, etc.
• Ability to frequently walk, stand and reach with hands and arms
• Ability to occasionally climb, balance, stoop, kneel, crouch or crawl
• Ability to occasionally lift and/or move up to 25 pounds
• Vision abilities must include vision, color vision, depth perception and ability to adjust focus

Relationship Reporting:

Reports to the Regional Director of Operations