Lead Patient Services & Front-Office Coach

Providence Health Plan Group; Fullerton (CA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Health care benefits

Life insurance

Disability insurance

Paid time off

Voluntary benefits

Well-being resources

Bonus opportunities

Job summary

Providence Health Plan Group is seeking a Patient Services Specialist – Lead Level to provide leadership and operational support to the front-office team. The Lead will coordinate shifts, resolve issues, train staff, and act as a mentor to peers, ensuring alignment with clinic goals and patient care standards.

This role is embedded in Providence Medical Foundation’s culture of patient-focused, whole-person care, emphasizing respect, empowerment, and career growth for caregivers across the

Qualifications

• 4 years Related experience in medical office or healthcare OR
• 3 years Providence employee in related position

Responsibilities

• Lead the front-office team with leadership and operational support
• Coordinate shifts and resolve issues
• Provide training and act as a resource to peers
• Champion initiatives that align with clinic goals and patient care standards

Job description

Providence Health Plan Group is seeking a Patient Services Specialist – Lead Level to provide leadership and operational support to the front-office team. The Lead will coordinate shifts, resolve issues, train staff, and act as a mentor to peers, ensuring alignment with clinic goals and patient care standards.

This role is embedded in Providence Medical Foundation’s culture of patient-focused, whole-person care, emphasizing respect, empowerment, and career growth for caregivers across the