Lead Patient Services Specialist - Orthopedics Surgery

Providence; Fullerton (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Providence Medical Foundation in Fullerton, CA is seeking a Patient Services Specialist - Lead Level to oversee front-office operations and act as an informal coach for peers. The role emphasizes leadership, issue resolution, and alignment with clinic goals and patient care standards.

The Lead will manage shift coordination, training, and serve as a resource to teammates while supporting the mission of compassionate care within the Providence system.

Qualifications

• 4 years related experience in medical office or healthcare.
• 3 years Providence employee in related position.

Responsibilities

• Provide leadership and operational support to the front-office team.
• Coordinate shifts and ensure smooth daily operations.
• Resolve issues and champion patient care standards.
• Coach and train peers on processes and best practices.

Skills

Leadership

Front-office operations

Training

Coaching peers

Job description

The Patient Services Specialist - Lead Level provides leadership and operational support to the front-office team. This role performs all core functions while serving as an informal coach and resource to peers. The Lead is responsible for shift coordination, issue resolution, training, and championing key initiatives that align with clinic goals and patient care standards.

Providence caregivers are not simply valued - they’re invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 4 years Related experience in medical office or healthcare OR
• 3 years Providence employee in related position

Why Join Providence?

best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.