Patient Services Lead & Front Office Coach

Providence; Fullerton (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Providence Medical Foundation in Fullerton, CA is seeking a Patient Services Specialist - Lead Level to oversee front-office operations and act as an informal coach for peers. The role emphasizes leadership, issue resolution, and alignment with clinic goals and patient care standards.

The Lead will manage shift coordination, training, and serve as a resource to teammates while supporting the mission of compassionate care within the Providence system.

Qualifications

• 4 years related experience in medical office or healthcare.
• 3 years Providence employee in related position.

Responsibilities

• Provide leadership and operational support to the front-office team.
• Coordinate shifts and ensure smooth daily operations.
• Resolve issues and champion patient care standards.
• Coach and train peers on processes and best practices.

Skills

Leadership

Front-office operations

Training

Coaching peers

Job description

Providence Medical Foundation in Fullerton, CA is seeking a Patient Services Specialist - Lead Level to oversee front-office operations and act as an informal coach for peers. The role emphasizes leadership, issue resolution, and alignment with clinic goals and patient care standards.

The Lead will manage shift coordination, training, and serve as a resource to teammates while supporting the mission of compassionate care within the Providence system.