Lead Patient Services Associate: Elevate Front Desk Experience

Kennedy Medical Group, Practice, PC; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

Kennedy Medical Group, Practice, PC is seeking a Lead Patient Services Associate to enhance patient experiences at the front desk and mentor fellow staff. The role supports day-to-day operations, checks in/out patients, and coordinates scheduling with EPIC to maintain smooth flow of visits.

As the leading PSA, you will ensure HIPAA compliance, handle patient interactions professionally, and collaborate with the healthcare team to address concerns and improve the patient journey across the

Qualifications

• High School Diploma/GED or equivalent.
• 3 years patient healthcare experience.

Responsibilities

• Processes check-in and check-out, scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements.

Skills

Patient care experience

Education

High School Diploma/GED or equivalent

Job description

Kennedy Medical Group, Practice, PC is seeking a Lead Patient Services Associate to enhance patient experiences at the front desk and mentor fellow staff. The role supports day-to-day operations, checks in/out patients, and coordinates scheduling with EPIC to maintain smooth flow of visits.

As the leading PSA, you will ensure HIPAA compliance, handle patient interactions professionally, and collaborate with the healthcare team to address concerns and improve the patient journey across the