Lead Front Desk: Patient Experience & Team Mentor

Jefferson Health; Northern (KY); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Jefferson Health seeks a Lead Patient Services Associate to enhance the patient experience at the outpatient front desk. You will mentor and support Patient Services Associates, coordinate check-in/check-out, and manage scheduling in EPIC to ensure smooth patient flow.

You will verify insurance and demographics, greet patients professionally, escalate concerns as needed, and uphold HIPAA privacy and security standards in daily operations.

Qualifications

• HS Diploma or equivalent.
• Minimum of 3 years patient facing healthcare experience.
• Experience with EPIC scheduling and front desk operations is preferred.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Serves as a resource to other Patient Services Associates by mentoring, training and assisting in the direction of daily operations. Acts as internal and external point of contact.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Front desk operations

Patient services

HIPAA compliance

Customer service

Mentoring

Education

HS Diploma

Tools

EPIC

Job description

Jefferson Health seeks a Lead Patient Services Associate to enhance the patient experience at the outpatient front desk. You will mentor and support Patient Services Associates, coordinate check-in/check-out, and manage scheduling in EPIC to ensure smooth patient flow.

You will verify insurance and demographics, greet patients professionally, escalate concerns as needed, and uphold HIPAA privacy and security standards in daily operations.