Lead Patient Scheduling Specialist, OB/GYN

The University of Kansas Health System; Kansas City (KS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Equal employment opportunity employer

Reasonable accommodations for individuals with disabilities

Job summary

The University of Kansas Health System is looking for a Patient Scheduling Senior Specialist in Kansas City. This full-time position focuses on providing expert scheduling solutions, supporting a team, and ensuring quality patient care.

The Senior Specialist will be responsible for training staff, managing appointments, and overseeing scheduling efficiency, while modeling excellent customer service skills. Candidates should have healthcare experience and be skilled in navigating EPIC EMR.

Qualifications

• Three or more years of related work experience in a healthcare setting.
• Expert in navigating EPIC EMR and scheduling modules.
• Fluent in English with ability to understand patient needs.

Responsibilities

• Provide daily support to the scheduling team utilizing scheduling workflows.
• Accurately schedule, reschedule, and cancel patient visits.
• Lead team productivity and ensure adherence to quality assurance measures.

Skills

Customer service skills

Problem resolution

Knowledge of EPIC EMR

Scheduling proficiency

Education

High School Graduate or GED

Coursework towards Associate's or Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

The University of Kansas Health System is looking for a Patient Scheduling Senior Specialist in Kansas City. This full-time position focuses on providing expert scheduling solutions, supporting a team, and ensuring quality patient care.

The Senior Specialist will be responsible for training staff, managing appointments, and overseeing scheduling efficiency, while modeling excellent customer service skills. Candidates should have healthcare experience and be skilled in navigating EPIC EMR.