Lead Patient Care Coordinator - Clinic Leader & Front Desk

Upperline Health Inc; Baltimore (MD); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Sign-on bonus

Medical benefits

401K

PTO

Job summary

Upperline Health is seeking a Lead Patient Care Coordinator to oversee the Belvedere clinic, supporting physicians and leading a range of clinical and administrative tasks. The role requires flexible problem solving, collaboration, and a background in podiatry or orthopedics is preferred.

The Lead will manage enrollment for Upperline Plus, staff clinics, monitor KPIs, and ensure top patient experiences. Travel to nearby clinics may be required. Full-time with competitive benefits.

Qualifications

• Previous experience as a Patient Care Coordinator.
• Podiatry or Orthopedic clinic experience preferred.
• Excellent computer skills and strong knowledge of medical terminology.
• Previous experience working in an EMR – athenahealth EMR preferred.
• Effective communicator with excellent grammar and interpersonal skills.
• Demonstrated experience as a motivated and dedicated team leader with a stable work history.
• Reliable transportation and ability to pass background check and drug test.

Responsibilities

• All the responsibilities outlined in the patient care coordinator role.
• Deep understanding of Upperline’s care program Upperline Plus and enrollment/engagement with care team.
• Daily clinic coverage and staffing across clinics with market leadership.
• Accountability for clinic KPIs – clinical, operational, financial – with Regional Manager.
• Facilitate daily clinic huddles with the team.
• Monitor referral conversions and physician schedule templates for high-risk patients.
• Maintain a positive clinic culture and build trust within the team.
• Assist leadership with implementing corporate initiatives in the clinic.
• Perform monthly audits of clinic operations and EMR documentation.
• Be accountable for patient experience as measured by NPS.
• Responsible for clinic and equipment licensure.
• Travel to surrounding clinics to provide support as needed.
• Make timely and high-quality decisions.

Skills

Team leadership

Communication

Customer service

Medical terminology

EMR experience

Tools

athenahealth EMR

Job description

Upperline Health is seeking a Lead Patient Care Coordinator to oversee the Belvedere clinic, supporting physicians and leading a range of clinical and administrative tasks. The role requires flexible problem solving, collaboration, and a background in podiatry or orthopedics is preferred.

The Lead will manage enrollment for Upperline Plus, staff clinics, monitor KPIs, and ensure top patient experiences. Travel to nearby clinics may be required. Full-time with competitive benefits.