Lead Patient Care Coordinator - Clinic Leader & Advocate

Upperline Health Inc; Atlanta (GA); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision

401K

PTO

Parental leave

Job summary

Upperline Health is seeking an energetic Lead Patient Care Coordinator for our Perimeter office to support physicians and lead clinical and administrative tasks. The role requires a proactive, problem-solving approach and collaboration with the care team to enroll patients in Upperline Plus and ensure high-quality care.

The lead will cover daily clinic operations, recruit clinical staff, monitor KPIs, and maintain a positive culture.

Qualifications

• Experience in podiatry or orthopedic clinics preferred.
• Excellent communication and interpersonal skills.
• Strong medical terminology knowledge.
• Experience using EMR systems, preferably Athenahealth.
• Proven leadership with a stable work history.
• Willingness to travel to nearby clinics.

Responsibilities

• All the responsibilities outlined in the patient care coordinator role.
• Deep understanding of Upperline’s comprehensive care program, Upperline Plus, and responsible for patient enrollment and engagement efforts in collaboration with broader care team
• Responsible for daily coverage in clinic and working with other Clinic Leads in market to staff all clinics appropriately.
• Responsible for recruiting and hiring of non-provider clinical roles, performance management, employee and doctor experience, new employee onboarding and minimizing turnover.
• Accountable for clinic key performance indicators – clinical, operational, and financial – in collaboration with Regional Manager.
• Facilitate clinic daily huddles with all members of the clinic team each day.
• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Maintain a strong positive culture in the clinic; build trust and respect within the team.
• Assist regional leadership with implementing and maintaining key corporate initiatives and objectives within the clinic setting.
• Perform monthly audits of the clinic operations as well as the EMR documentation.
• Accountable for the clinic patient experience measured by net promoter score.
• Responsible for clinic and equipment licensure.
• Travel to surrounding area clinics to provide support if needed.
• Make timely and high-quality decisions.

Skills

Podiatry/Orthopedic clinic experience

Excellent communication skills

Strong medical terminology knowledge

Athenahealth EMR experience

Team leadership and staff management

Tools

Athenahealth EMR

Job description

Upperline Health is seeking an energetic Lead Patient Care Coordinator for our Perimeter office to support physicians and lead clinical and administrative tasks. The role requires a proactive, problem-solving approach and collaboration with the care team to enroll patients in Upperline Plus and ensure high-quality care.

The lead will cover daily clinic operations, recruit clinical staff, monitor KPIs, and maintain a positive culture.