Lead Patient Care Coordinator (Front Desk, Lead)

Silversmith Capital Partners; Baltimore (MD); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Sign-on Bonus

Job summary

Upperline Health is seeking a Lead Patient Care Coordinator for the Belvedere office. You will support physicians, oversee clinic operations, and lead a team to deliver comprehensive care within a value-based program.

Responsibilities include staffing, KPI monitoring, daily huddles, patient enrollment in Upperline Plus, and higher-level collaboration with regional leadership to ensure patient experience and operational excellence.

Qualifications

• Experience as a Patient Care Coordinator or similar role.
• Podiatry or Orthopedic clinic experience preferred.
• Proficient with medical terminology and computer skills.
• Experience using EMR systems, preferably Athenahealth.
• Excellent communication and interpersonal skills.
• Proven leadership with reliable work history.

Responsibilities

• Oversee daily clinic operations and staff scheduling.
• Lead enrollment and engagement in Upperline Plus care program.
• Ensure clinic KPIs across clinical, operational, and financial metrics.
• Facilitate daily clinic huddles with the team.
• Manage referrals, scheduling cadence for high-risk patients, and chart audits.
• Maintain positive clinic culture and partner with regional leadership.

Skills

Podiatry/Orthopedic experience

EMR experience (Athenahealth)

Strong computer skills

Excellent verbal & written communicate

Team leadership and coordination

Customer service orientation

Tools

Athenahealth EMR

Job description

About Us

Upperline Health launched in 2017 and is one of the nation's leading comprehensive and coordinated lower extremity healthcare organizations. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of developing complications and intervening earlier with an innovative care management approach to prevent more serious consequences. Upperline Health is based out of Nashville, TN and currently has practices in Alabama, California, Florida, Georgia, Indiana, Maryland and Tennessee.

We put patients at the center of value-based care.

Benefits:

Sign-on Bonus: $1000

Comprehensive benefit options include medical, dental and vision, 401K, PTO and parental leave.

About the Lead Patient Care Coordinator Role

Upperline Health is seeking an energetic, compassionate, and driven Lead Patient Care Coordinator who will be responsible for our Belvedere office. The Lead Patient Care Coordinator will assist our physicians in delivering comprehensive health services in the clinic setting and will lead the clinic with a range of clinical and administrative tasks. Candidates must be flexible problem solvers and collaborative team players who are eager to take ownership of patient care and the success of the clinic. Ideal candidates will have podiatry or orthopedic understanding.

Lead Patient Care Coordinator Responsibilities

• All the responsibilities outlined in the patient care coordinator role.
• Deep understanding of Upperline's comprehensive care program, Upperline Plus, and responsible for patient enrollment and engagement efforts in collaboration with broader care team
• Responsible for daily coverage in clinic and working with other Clinic Leads in market to staff all clinics appropriately.
• Accountable for clinic key performance indicators - clinical, operational, and financial - in collaboration with Regional Manager.
• Facilitate clinic daily huddles with all members of the clinic team each day.
• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Maintain a strong positive culture in the clinic; build trust and respect within the team.
• Assist regional leadership with implementing and maintaining key corporate initiatives and objectives within the clinic setting.
• Perform monthly audits of the clinic operations as well as the EMR documentation.
• Accountable for the clinic patient experience measured by net promoter score.
• Responsible for clinic and equipment licensure.
• Travel to surrounding area clinics to provide support if needed.
• Make timely and high-quality decisions.

Lead Patient Care Coordinator Qualifications

• Previous experience as a Patient Care Coordinator.
• Podiatry or Orthopedic clinic experience preferred.
• Excellent computer skills and strong knowledge of medical terminology
• Previous experience working in an EMR – preferably athenahealth EMR.
• Must be an effective communicator with excellent grammar and interpersonal skills.
• Exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor with each interaction.
• Demonstrated experience as a motivated and dedicated team leader with a stable work history.
• Reliable transportation and the ability to pass a background check and drug test is required.

Physical Demands and Working Conditions:

• Day-to-day work includes desk computer work and direct patient interaction, facility staff and physicians.
• Position may have extended periods of standing and to lift more than 5 lbs.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise level.

Compensation:

• Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time