Lead Patient Access Supervisor – Day Shift

Intuitive Health; Jacksonville (FL); On-site; USD 48,000 - 62,000; Full time

Job summary

Intuitive Health seeks a Lead Patient Access Advocate to guide the Patient Access team in Jacksonville. The role emphasizes leadership of daily operations, ensuring smooth patient check-in/out, and adherence to department policies while maintaining a welcoming environment.

The position requires experience in medical offices, familiarity with insurance verification, and strong communication skills to train staff and resolve issues promptly. Day shifts with 7am–7pm hours.

Qualifications

• High school diploma or GED is required.
• Minimum 2 years’ experience in a medical office setting.
• Minimum 2 years’ experience in a supervisory or lead role preferred.
• Familiar with health insurance and the insurance verification process.
• Patient Registration/Medical record system experience needed.
• Ability to multitask and manage competing demands.
• Excellent communication and customer service skills.

Responsibilities

• Lead Patient Access team daily operations to improve efficiency.
• Drive Patient Access metrics (callbacks, NPS, throughput).
• Maintain a friendly, professional patient environment.
• Verify benefits, check patients in/out, and collect payments.
• Create and maintain the Patient Access schedule for the location.
• Assist in staffing, interviewing candidates, and onboarding.
• Reconcile cash, cards, and deposits; manage downtime processes.
• Ensure HIPAA compliance and adherence to policies.
• Mentor new staff and provide performance feedback.

Skills

Patient access leadership

Team supervision

Customer service

HIPAA knowledge

Verifying benefits

Communication

Problem solving

Education

High School Diploma or GED

2-4 year college degree in Business/Medical Admin or related

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Intuitive Health seeks a Lead Patient Access Advocate to guide the Patient Access team in Jacksonville. The role emphasizes leadership of daily operations, ensuring smooth patient check-in/out, and adherence to department policies while maintaining a welcoming environment.

The position requires experience in medical offices, familiarity with insurance verification, and strong communication skills to train staff and resolve issues promptly. Day shifts with 7am–7pm hours.