Lead Patient Access Rep - Oncology Howard

Community Health Network, Inc.; Kokomo (IN); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Community Health Network, Inc. is seeking a Lead Patient Access Representative in Oncology Howard to coordinate Patient Access activities and drive a customer-focused environment in a fast-paced healthcare setting.

The role emphasizes onboarding new hires, developing training materials, and providing leadership with performance data. Occasional on-call coverage is required to support department needs.

Qualifications

• High School Diploma or GED required.
• Minimum of two years of experience in a healthcare/medical office environment.

Responsibilities

• Coordinate all aspects of Patient Access to ensure a customer-focused, quality-driven work climate.
• Onboard new hires and develop training materials for the team.
• Provide statistical data to leadership and complete team member audits.
• Serve as liaison for team members and supervisors on process and procedural concerns.
• Participate in on-call rotation within the department.

Skills

Verbal communication

Written communication

Customer service

Team leadership

Process improvement

Training materials development

On-call coordination

Medical terminology

Interdepartmental collaboration

Education

High School Diploma or GED

Job description

Lead Patient Access Rep - Oncology Howard

Community Health Network 8.14K subscribers

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you.

Make a Difference
The Lead Patient Access Representative will help coordinate all aspects of Patient Access in a manner that ensures a customer-focused quality conscious work climate. The primary function of this position is to assess the departments' and individual team members' needs for educational opportunities. It is the responsibility of the Lead to onboard new hires, develop training materials, provide statistical data to leadership, complete team member audits and provide coverage in patient access areas. The Lead will serve as a liaison for team members and supervisors through daily actions by serving as the first point of contact for team members for process and procedural concerns. This position requires participation in on-call rotation within the department.

Exceptional Skills and Qualifications

• High School Diploma or GED required.
• Minimum of two years of experience in a healthcare/medical office environment.
• Ability to work well under pressure in a fast paced environment.
• Excellent verbal and written communication skills, including email, face-to-face patient and co-worker interactions as well as professional phone skills.
• Excellent written and verbal communication skills.
• General knowledge of patient accounts.
• Knowledge of registration requirements.
• Working knowledge of billing/insurance requirements.
• Knowledge of insurance requirements including: pre-certification, insurance verification, pre-registration and scheduling.
• Ability to interact well with all types of customers.
• Ability to develop and implement new processes.
• Knowledge of medical terminology.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.