Sr Patient Access Representative - Urgent Care Ryland

Renown Health; Reno (NV); Vor Ort; USD 48.000 - 64.000; Vollzeit

Zusammenfassung

Renown Health in Reno, NV seeks a Senior Patient Access Representative to perform comprehensive hospital registration, verify payer sources, and coordinate with care teams to ensure accurate and timely admissions.

The role emphasizes education, audits, process improvement, and compassionate patient interactions, with opportunities to lead projects and assist with quality initiatives across the Patient Access Department.

Qualifikationen

• Ability to read, write, speak, and understand English well enough to perform duties safely.
• At least 12 months as a Patient Access Representative; lead experience acceptable.
• CHAA certification preferred; LEVL UP program completed within 18 months.
• Proficient with Microsoft Office (Outlook, PowerPoint, Excel, Teams, Word) and EPIC is preferred.

Aufgaben

• Conduct comprehensive in-person or phone registrations, identifying payer sources.
• Coordinate with leadership to resolve operational issues and improve workflows.
• Educate and onboard staff; develop and maintain standard work.
• Monitor registration and collection activities; communicate patient liabilities clearly.
• Assist with quality management processes and department projects.

Kenntnisse

Customer service

MS Office Suite

Typing 35-45 wpm

Communication skills

Team collaboration

Tools

EPIC system

Jobbeschreibung

Purpose:

This position's primary role includes performing duties outlined in the Patient Access Representative job description and supporting the work of Patient Access Departments. Among other duties, this individual provides department education, performs registration audits, and creates / maintains standard work as designated by Patient Access Leaders. This role is also responsible for coordinating representatives' efforts to resolve complex accounts and ensuring representatives' interactions with patients are consistent and compassionate during the registration. The Patient Access Representative Senior may also be asked to lead projects, review productivity, and join committees as needed. This position may float to various admitting sites within the health system. The Patient Access Representative Senior helps to monitor all registration and collection activities for the hospital and its affiliates and serves as a day-to-day resource for representatives, often working in coverage.

Nature and Scope:

This position is responsible to conduct a comprehensive registration with minimal assistance, in person or by phone. This includes identifying all potential payer sources, including federal, state and county assistance programs, which will ensure reimbursement for the services being rendered. Whenever possible, such screening will be done prior to admission.

The incumbent is responsible to ensure this process is expeditious, non-imposing and insurance authorizations completed meeting payer requirements. This position is accountable for timely coordination and accurate relay of information pertaining to patient admissions and insurance authorizations and potential denials by payers. This position takes initiative to overcome roadblocks and prioritize workload, ensuring that accounts are financially secured and analyzed to ensure that all delays are identified and communicated to the appropriate personnel. The incumbent must use diplomacy in communicating effectively to patients, guardians, family members, physicians and co-workers. In addition, the incumbent is responsible to coordinate with the interdisciplinary teams to ensure a seamless registration process. The incumbent will be looked to as a primary resource for patient de-escalation and service recovery.

• Performing technical aspects of work (80%) within team area of responsibility while prioritizing time (20%) to allow for:
• Developing team members through group, as well as one-on-one, training and in-services.
• Facilitating, implementing, monitoring, and appropriately reacting to quality assurance mechanisms. (JACHO)
• Monitoring and developing workflows to improve Patient Experience.
• Developing and revising procedures relevant to the assigned area, coordinated with other Patient Access teams.
• Conducting registration audits and sharing results with representatives and department leadership; works with representatives to improve performance as necessary.
• Working with Patient Access Leadership to resolve operational issues.
• Communicating and tracking of progress towards meaningful goals.
• Ensuring patient financial liabilities are being properly estimated and provided to the patient. Produces education for Patient Access personnel to improve on financial collection techniques.
• Participating in and/or assisting with quality management processes.
• Working with Patient Access Leadership on department projects.
• Acting as a resource for day-to-day operational questions.
• Serving as customer service resource for walk-in patients in hospital lobby/patient registration area.
• Maintaining a thorough understanding of federal and state regulations, payer requirements, and third-party financial assistance programs.
• Having sufficient understanding of insurance protocols for referrals, co-payments, deductibles, allowances, etc., and analyzing information received to determine patients' out-of-pocket liabilities.
• Training and performing on-boarding of newly hired employees.

Minimum Qualifications:

• Education: Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively.
• Experience: Requires the incumbent, at a minimum, to have been a Patient Access Representative for at least 12 months or, lead experience in lieu of Patient Access experience. Experience in acute hospital, surgical center, or outpatient center preferred. Completion of level 1 from the Retention and Development Program, "LEVL UP" preferred.
• License(s): None
• Certification(s): Renown Health Patient Access "LEVL UP" program completed within the first 18 months of hire. Active CHAA Certification preferred.
• Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job‑specific competencies, access online forms and policies, complete online benefits enrollment, etc. Experience with EPIC system preferred. Typing skills of 35-45 words per minute.

Disclaimer:

The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.