Lead Patient Access Representative

Syracuse Area Health; Syracuse (NE); On-site; USD 55,000 - 70,000; Full time

Job summary

Syracuse Area Health is seeking a Patient Access Coordinator who will lead the scheduling and staffing of the hospital's Patient Access team, ensuring full shift coverage and proactive absence management. The role supports the Revenue Cycle Director, ensures EMR accuracy and customer service, and acts as the EMR super user for workflow optimization, training, and audits.

This full-time, benefited position is 40 hours per week with no holidays and no weekends, offering opportunity to improve

Qualifications

• High school graduate or equivalent required.
• Associate degree in business or healthcare preferred.
• Minimum of 2 years’ experience in healthcare services such as admissions, accounts receivable, and/or patient financial services.
• Experience with electronic medical records, computer systems and data entry.
• Independent problem-solving skills and self-directed work experience.
• Demonstrated excellent customer service skills.
• Excellent written and verbal communication skills.
• Well organized and detail oriented.
• Previous supervisory experience preferred.

Responsibilities

• Leads coordination and management of Patient Access staff schedules to ensure adequate coverage across all shifts.
• Addresses staffing needs and arranges coverage for planned and unplanned absences.
• Adjusts assignments to support patient access operations while maintaining service excellence and efficiency.
• Assists Revenue Cycle Director in implementing and monitoring processes to ensure staff efficiency, EMR accuracy, and exceptional customer service.
• Serves as the organizational Patient Access EMR super user, supporting workflow optimization, system enhancements, troubleshooting, testing, auditing, and staff training to ensure efficient registration, scheduling, and admission processes.
• Ensures efficient registration, scheduling, and admission processes.

Skills

Customer service

Communication

Supervisory experience

EMR proficiency

Data entry

Problem solving

Organizational skills

Attention to detail

Self-directed work

Training staff

Education

Associate degree in business or healthcare

Tools

EMR systems

Job description

Leads the coordination and management of the hospital Patient Access staff schedules to ensure adequate departmental coverage across all shifts, proactively addressing staffing needs, arranging coverage for planned and unplanned absences, and adjusting assignments to support patient access operations while maintaining service excellence and operational efficiency. Assists the Revenue Cycle Director in implementing and monitoring processes and procedures to ensure staff efficiency, EMR accuracy, and exceptional customer service. Serves as the organizational Patient Access EMR super user, supporting workflow optimization, system enhancements, troubleshooting, testing, auditing, and staff training to ensure efficient and accurate registration, scheduling, and admission processes.This position is a full-time, benefited position, totaling 40 hours per week. No holidays, no weekends!QUALIFICATIONS:High school graduate or equivalent requiredAssociates level college degree in business or healthcare preferredMinimum of 2 years’ experience in healthcare services such as, but not limited to admissions, accounts receivable, and/or patient financial servicesExperience with electronic medical records, computer systems and data entryIndependent problem-solving skills and self-directed work experienceDemonstrated excellent customer service skillsExcellent written and verbal communication skillsWell organized and detail orientedPrevious supervisory experience preferred