Lead Patient Access Rep- Central Authorization

Community Health Network; Indianapolis (IN); On-site; USD 40,000 - 56,000; Full time

Job summary

Community Health Network in Indianapolis is seeking a Lead Patient Access Representative to coordinate all aspects of Patient Access with a customer-focused mindset. The role includes onboarding new hires, developing training materials, and providing data insights to leadership.

You will serve as a liaison for team members and supervisors, handle on-call coverage, and ensure accurate registration, scheduling, and insurance verification across the department.

Qualifications

• High School Diploma or GED required.
• Min. 2 years in healthcare/medical office environment.
• Ability to work under pressure in fast-paced settings.
• Excellent verbal and written communication, including email and phone.
• Knowledge of patient accounts, registration, and billing/insurance.
• Knowledge of insurance requirements including pre-certification, verification, pre-registration and scheduling.
• Ability to interact well with all customer types.
• Ability to develop and implement new processes.
• Knowledge of medical terminology.

Responsibilities

• Onboard new hires and develop training materials.
• Provide statistical data to leadership and audits.
• Serve as liaison for team members and supervisors.
• Be the first point of contact for process concerns.
• Participate in on-call rotation within the department.

Skills

Communication

Medical terminology

Customer interaction

Process development

Insurance knowledge

Registration knowledge

Billing/insurance knowledge

Problem solving under pressure

Education

High School Diploma or GED

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Lead Patient Access Representative will help coordinate all aspects of Patient Access in a manner that ensures a customer-focused quality conscious work climate. The primary function of this position is to assess the departments’ and individual team members’ needs for educational opportunities. It is the responsibility of the Lead to onboard new hires, develop training materials, provide statistical data to leadership, complete team member audits and provide coverage in patient access areas. The Lead will serve as a liaison for team members and supervisors through daily actions by serving as the first point of contact for team members for process and procedural concerns. This position requires participation in on-call rotation within the department.

Exceptional Skills and Qualifications

• High School Diploma or GED required.
• Minimum of two years of experience in a healthcare/medical office environment.
• Ability to work well under pressure in a fast paced environment.
• Excellent verbal and written communication skills, including email, face-to-face patient and co-worker interactions as well as professional phone skills.
• Excellent written and verbal communication skills.
• General knowledge of patient accounts.
• Knowledge of registration requirements.
• Working knowledge of billing/insurance requirements.
• Knowledge of insurance requirements including: pre-certification, insurance verification, pre-registration and scheduling.
• Ability to interact well with all types of customers.
• Ability to develop and implement new processes.
• Knowledge of medical terminology.