Assoc Patient Access Rep - General Surg Care-Central IN

Community Health Network; United States; On-site; USD 25,000 - 32,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative to be the first contact for visitors, handling patient registration, financial clearance, and check-ins. You will schedule appointments, collect payments, verify insurance, and ensure compliance with CMS standards.

In this role you will help prepare patients administratively and financially for visits, accurately entering patient demographics and ensuring smooth workflow across registration and billing processes.

Qualifications

• High School Diploma or GED is required.
• 1+ years of healthcare office experience or strong customer service background.
• Proficient in all types of registrations (inpatient, outpatient, emergency).
• Completes Admissions, Discharges, and Transfers timely when applicable.
• Ability to monitor and perform patient hospital/ambulatory movement.
• Utilizes EPIC work queue to pre-register scheduled patients.
• Verifies CMS coverage and eligibility information with the patient.
• Accurately enters patient demographics, insurance, and financial information.
• Gathers and verifies confidential health and financial information from patients.
• Confirms completeness of the electronic health record (EHR) and makes changes.

Responsibilities

• Be the first contact for visitors, handling customer service and registration.
• Perform patient registration, scheduling, and financial clearance.
• Collect payments and verify insurance coverage.
• Ensure CMS compliance and accurate EHR documentation.
• Support smooth workflow across registration and billing processes.

Skills

Customer service

Healthcare office experience

Registration/Admissions

CMS eligibility & coverage

Attention to detail

Education

High School Diploma or GED

Tools

EPIC

Job description

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes