ER Registration Specialist – Nights & Weekends

Phoenix Children's Hospital, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Phoenix Children's Hospital, Inc. in Phoenix, AZ, is seeking a Patient Access Representative for Emergency Registration. This PRN role supports night shifts, registering patients, collecting co-pays, and verifying demographics to ensure smooth admission processes.

You will join a dedicated team delivering pediatric care with weekend/holiday coverage and shift differentials while contributing to a patient-centered registration workflow.

Qualifications

• High school diploma or equivalent (Required).
• Associate's Degree in Healthcare, Business or related field (Preferred).
• 1 year of related office or retail experience including direct customer contact (Required).
• EMR experience preferred.
• AMPFM / MISYS / HIS platform experience preferred.
• Effective verbal and written communication skills, professional demeanor.
• Knowledge of Medical Terminology and ICD-9/CPT codes, HIPAA knowledge preferred.
• Ability to speak and write Spanish (Preferred).
• Follow payer or governmental requirements (Required).
• Current BLS certification for Healthcare Provider preferred.

Responsibilities

• Arrive patients who present for services and collect co-pay and deductible amounts.
• Obtain all necessary signatures from the Guarantor at registration.
• Document information accurately in the system and demographic fields.
• Answer telephone inquiries courteously and timely.
• Refer uninsured/underinsured patients to Financial Counselor.
• Check patient accounts for prior unpaid liabilities in AMPFM/MISYS.
• Maintain positive relationships with patients, families, insurers, and staff.
• Organize and monitor daily work to ensure compliant registration.
• Perform registrations in HIS system and obtain authorizations as needed.
• Perform related duties as requested.

Skills

Verbal communication

Written communication

Customer service

Team player

Bilingual (Spanish)

Education

High school diploma

Associate's degree (preferred)

Tools

EMR system

AMPFM / MISYS / HIS

Job description

Phoenix Children's Hospital, Inc. in Phoenix, AZ, is seeking a Patient Access Representative for Emergency Registration. This PRN role supports night shifts, registering patients, collecting co-pays, and verifying demographics to ensure smooth admission processes.

You will join a dedicated team delivering pediatric care with weekend/holiday coverage and shift differentials while contributing to a patient-centered registration workflow.