Patient Access Representative

Phoenix Children's; Phoenix (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

Phoenix Children's Hospital in Phoenix, AZ is seeking a Patient Access Representative to join the Hospital Registration team on a PRN basis. You’ll welcome families, guide them through check-in, collect co-pays and complete registration with accurate demographic and insurance data.

As a first point of contact, you’ll work in a fast-paced, patient-centered environment, collaborating with clinicians and staff to deliver compassionate, compliant service while supporting department needs and travel

Qualifications

• Dependable and customer-service oriented
• Experience handling patient interactions preferred
• Ability to work in a fast-paced environment

Responsibilities

• Register patients and collect co-pays/deductibles at time of service
• Verify demographics and insurance information in the system
• Answer questions and direct patients to appropriate resources
• Travel between sites as needed by department

Skills

Customer service

Job description

Patient Access Representative

Department: PCH-MAIN | Hospital Registration

Location: Phoenix

Shift: Mon-Fri, Sat, Days, Evenings, 5am-9pm

Category: Patient Access

Posting #: 1059894

Employee Type: PRN

Position Summary

Posting Note: Are you dependable, customer-service driven, and passionate about helping others? We’re looking for a PRN Patient Access Representative to join our Hospital Registration team!

As one of the first faces our families meet, you’ll help create a welcoming, compassionate experience while guiding patients through check-in and registration.

• Fast-paced environment
• Meaningful work
• Family-centered care
• Opportunity to make an impact every day

If you love helping people and want to be part of something bigger — we’d love to have you on our team!

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.

Position Duties

• Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival.
• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
• Courteously answers the telephone and answers all questions in a timely manner.
• Identifies and refers uninsured and underinsured patients to the Financial Counselor.
• Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.
• Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's.
• Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
• Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable