Lead Park Operations & Guest Experience

Aero Adventure Park; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation

Paid sick leave

Direct access to ownership

Growth opportunities

Job summary

Aero Adventure Park in Long Island City, NY seeks a Park Manager to lead daily operations, hire and train staff, manage safety, guest service, and event execution. The role offers hands-on leadership in a growing family entertainment venue with ownership collaboration.

You will recruit, schedule, and coach team members, oversee admissions and attractions, and help shape operating procedures as the business scales. Salary $70,000–$90,000 with full-time on-site work.

Qualifications

• 3+ years of management or supervisory experience in family entertainment or similar guest-facing business.
• Experience hiring, scheduling, training, and leading employees.
• Strong communication, organization, and problem-solving skills.
• Hands-on leadership style with a safety-first approach.
• Familiarity with point-of-sale systems, scheduling software, and basic reporting.
• Availability to work evenings, weekends, holidays, and peak periods.
• Trampoline park, adventure park, or family entertainment center experience preferred.
• Hold a New York City Department of Health and Mental Hygiene Food Protection Certificate and provide proof of certification.
• New-location opening experience and CPR/First Aid certification are a plus.

Responsibilities

• Recruit, interview, and hire employees in partnership with ownership.
• Create staff schedules that meet operational needs, approved labor budgets, and attraction supervision requirements.
• Train and coach employees and shift leads on safety, guest service, and daily responsibilities.
• Assign staff positions, coordinate breaks, and maintain appropriate coverage throughout each shift.
• Oversee admissions, attractions, party hosts, and other guest-facing operations.
• Lead opening and closing procedures and maintain a clean, organized, guest-ready facility.
• Ensure safety checks and inspections are completed and documented.
• Enforce park rules, respond to incidents, and communicate concerns promptly to ownership.
• Identify maintenance issues and remove unsafe equipment or attractions from service.
• Coordinate birthday parties and group events, including staffing, room preparation, supplies, timing, and cleanup.
• Resolve guest concerns professionally and handle refunds within approved policies.
• Support ticket and membership sales through staff coaching.
• Monitor labor usage and daily operating results and recommend improvements.
• Work alongside frontline employees during busy periods.

Skills

Management experience

Hiring

Scheduling

Training

Safety

Guest service

Communication

Organization

Tools

POS systems

Scheduling software

Reporting basics

Job description

Aero Adventure Park in Long Island City, NY seeks a Park Manager to lead daily operations, hire and train staff, manage safety, guest service, and event execution. The role offers hands-on leadership in a growing family entertainment venue with ownership collaboration.

You will recruit, schedule, and coach team members, oversee admissions and attractions, and help shape operating procedures as the business scales. Salary $70,000–$90,000 with full-time on-site work.