General Manager-Amusement Park

Crawford Thomas Recruiting; New York (NY); On-site; USD 175,000 - 200,000; Full time

Job summary

Our client seeks a General Manager to lead park operations across Food & Beverage, rides, maintenance, guest services, and safety. You will partner with corporate leadership on growth initiatives and community engagement, ensuring regulatory compliance and exceptional guest experiences.

The role requires a hands-on leader with a track record in high-volume operations, budgeting, and staff development, working on-site in Brooklyn, with relocation open to candidates if needed.

Qualifications

• 10+ years of management experience in an amusement park and/or multi-site attractions.
• Bachelor’s degree in Hospitality, Business, or related field; Master’s preferred.
• Proven experience managing budgets, forecasts, and P&L performance.
• Strong leadership, team‑building, communication, and interpersonal skills.
• Experience managing safety, regulatory compliance, and high‑volume operations.
• Strong organizational, time‑management, decision‑making, and problem‑solving abilities.
• Comfortable using technology and computer systems to support business operations.
• Hands‑on, adaptable leadership style with the ability to work effectively under pressure.
• Ability to work long hours, nights, weekends, and holidays as required.

Responsibilities

• Oversee daily park operations, including Food & Beverage, Ride Operations, Midway Games, Park Services, EMT, Security, Retail, Photo, Arcade, and Guest Services.
• Oversee Ride Maintenance, Facility Maintenance, Project Management, and IT.
• Maintain high standards for safety, cleanliness, guest service, and regulatory compliance.
• Manage budgets, forecasts, expenses, revenue, and P&L performance; report results to the President/CEO.
• Lead recruitment, training, scheduling, performance management, career development, and team building.
• Develop and maintain staffing plans based on occupancy, business volume, and safety requirements.
• Manage vendors, contractors, subcontractors, outside services, and development projects.
• Partner with corporate leadership on sales, marketing, PR, promotions, branding, and community engagement.
• Develop annual business plans, budgets, capital plans, and long-term strategic initiatives.
• Drive attendance, revenue growth, operating calendar expansion, and overall park performance.
• Oversee loss prevention, incident documentation, liability reduction, insurance communication, and risk management.
• Ensure compliance with federal, state, and local requirements, including permits, licenses, certifications, alcohol awareness, food safety, and employee regulations.
• Identify opportunities to improve processes, technology, resources, and operational efficiency.

Skills

Leadership

Team-building

Communication

Interpersonal skills

Operations management

Safety management

Regulatory compliance

Budget management

P&L management

Problem-solving

Education

Bachelor’s degree in Hospitality or Business

Master’s degree preferred

Job description

GENERAL MANAGER

Location: Brooklyn, NY

Relocation: Open to candidates willing to relocate

Compensation: $175,000–$200,000 annually | Flexible based on experience

Schedule: Full-Time | On-Site | Nights, Weekends & Holidays as Required

Experience: 10+ years managing an amusement park and/or multi-site attractions

Education: Bachelor’s degree in Hospitality or Business required; Master’s preferred

About The Company

Our client is an amusement park development and management company seeking an experienced General Manager to lead park operations, safety, financial performance, staffing, guest experience, and growth.

About The Role

The General Manager will provide hands‑on leadership across all aspects of park operations, working closely with corporate leadership to drive safety, guest experience, revenue growth, operational excellence, and long-term development.

What You’ll Do

• Oversee daily park operations, including Food & Beverage, Ride Operations, Midway Games, Park Services, EMT, Security, Retail, Photo, Arcade, and Guest Services
• Oversee Ride Maintenance, Facility Maintenance, Project Management, and IT
• Maintain high standards for safety, cleanliness, guest service, and regulatory compliance
• Manage budgets, forecasts, expenses, revenue, and P&L performance; report results to the President/CEO
• Lead recruitment, training, scheduling, performance management, career development, and team building
• Develop and maintain staffing plans based on occupancy, business volume, and safety requirements
• Manage vendors, contractors, subcontractors, outside services, and development projects
• Partner with corporate leadership on sales, marketing, PR, promotions, branding, and community engagement
• Develop annual business plans, budgets, capital plans, and long-term strategic initiatives
• Drive attendance, revenue growth, operating calendar expansion, and overall park performance
• Oversee loss prevention, incident documentation, liability reduction, insurance communication, and risk management
• Ensure compliance with federal, state, and local requirements, including permits, licenses, certifications, alcohol awareness, food safety, and employee regulations
• Identify opportunities to improve processes, technology, resources, and operational efficiency

Required Qualifications

• 10+ years of management experience within an amusement park and/or multi-site attractions environment
• Bachelor’s degree in Hospitality, Business, or related field; Master’s preferred
• Proven experience managing budgets, forecasts, and P&L performance
• Strong leadership, team‑building, communication, and interpersonal skills
• Experience managing safety, regulatory compliance, and high‑volume operations
• Strong organizational, time‑management, decision‑making, and problem‑solving abilities
• Comfortable using technology and computer systems to support business operations
• Hands‑on, adaptable leadership style with the ability to work effectively under pressure
• Ability to work long hours, nights, weekends, and holidays as required

IDEAL CANDIDATE

• Experienced, hands‑on field operations leader with a strong amusement/attractions background
• Proven ability to lead cross‑functional teams and hold teams accountable
• Strong business judgment, integrity, energy, and commitment to guest experience
• Comfortable balancing daily operations with long‑term strategic planning and development
• Passionate about continuous improvement, teamwork, and building a strong operational culture