Lead, Order Fulfillment & Customer Experience

Buywander; Portland (OR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision

401K

Job summary

BuyWander in Portland, OR is seeking a Team Lead – Order Fulfillment to lead the fulfillment team, welcome customers, and ensure a smooth curbside pickup experience using various software systems. Responsibilities include checking in customers, managing order fulfillment, scanning items, assisting customers, handling returns, and coordinating with warehouse staff.

Strong communication, leadership, and attention to detail are essential; a high school diploma is required, and prior customer

Qualifications

• High school diploma or equivalent.
• Customer service or warehouse experience preferred but not required.
• Strong communication and leadership skills.
• Excellent customer service and professional communication.
• Comfortable using computers and various software programs.
• Strong attention to detail and accuracy.
• Problem-solving abilities to handle inquiries and returns.
• Ability to follow instructions, work independently, and communicate with supervisors and team members.

Responsibilities

• Greet customers and check them in for curbside pickup.
• Use internal software to fulfill orders and coordinate with warehouse staff.
• Verify order accuracy and ensure customers have all items.
• Provide friendly assistance and address customer questions or concerns.
• Process returns and update inventory accordingly.

Skills

Communication

Leadership

Computer skills

Attention to detail

Problem solving

Independent work

Team communication

Education

High school diploma

Tools

Software proficiency

Job description

BuyWander in Portland, OR is seeking a Team Lead – Order Fulfillment to lead the fulfillment team, welcome customers, and ensure a smooth curbside pickup experience using various software systems. Responsibilities include checking in customers, managing order fulfillment, scanning items, assisting customers, handling returns, and coordinating with warehouse staff.

Strong communication, leadership, and attention to detail are essential; a high school diploma is required, and prior customer