Curbside Fulfillment Lead

Buywander; Plymouth (MN); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Vacation & Sick Pay Benefits

Paid Holidays

Health, Dental & Vision

401K

Job summary

BuyWander is seeking an Order Fulfillment Supervisor to oversee curbside order fulfillment at our Minneapolis/Plymouth area facility. You will manage the Order Runner teams, ensure orders are accurate and ready for pickup, and monitor KPIs to maintain a sub-4-minute average serve time.

The role emphasizes team leadership, customer service excellence, and efficient workflow management to deliver a smooth curbside experience while handling returns and daily closings according to SOPs.

Qualifications

• Proven experience in team management within retail, warehouse, or logistics.
• Strong ability to monitor KPIs such as efficiency and customer serve time.
• Experience optimizing curbside pickup operations and returns processing.
• Good communication skills and problem-solving abilities.
• Proficiency with inventory/order management software.

Responsibilities

• Supervise Order Runner teams and ensure SOPs for curbside delivery, customer service, and returns.
• Monitor performance against KPIs like customer wait time and online reviews.
• Optimize warehouse and fulfillment workflows so orders are ready before curbside pickup.
• Set staff schedules to meet order volume and ensure coverage.
• Provide coaching and performance management to team members.
• Oversee curbside delivery, greet customers, check in orders, and load merchandise.

Skills

Team leadership

KPI monitoring

Operational workflow

Staff scheduling

Customer service

SOP compliance

Inventory/order management software

Job description

BuyWander is seeking an Order Fulfillment Supervisor to oversee curbside order fulfillment at our Minneapolis/Plymouth area facility. You will manage the Order Runner teams, ensure orders are accurate and ready for pickup, and monitor KPIs to maintain a sub-4-minute average serve time.

The role emphasizes team leadership, customer service excellence, and efficient workflow management to deliver a smooth curbside experience while handling returns and daily closings according to SOPs.