Team Lead - Order Fulfillment

Buywander; Portland (OR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision

401K

Job summary

BuyWander in Portland, OR is seeking a Team Lead – Order Fulfillment to lead the fulfillment team, welcome customers, and ensure a smooth curbside pickup experience using various software systems. Responsibilities include checking in customers, managing order fulfillment, scanning items, assisting customers, handling returns, and coordinating with warehouse staff.

Strong communication, leadership, and attention to detail are essential; a high school diploma is required, and prior customer

Qualifications

• High school diploma or equivalent.
• Customer service or warehouse experience preferred but not required.
• Strong communication and leadership skills.
• Excellent customer service and professional communication.
• Comfortable using computers and various software programs.
• Strong attention to detail and accuracy.
• Problem-solving abilities to handle inquiries and returns.
• Ability to follow instructions, work independently, and communicate with supervisors and team members.

Responsibilities

• Greet customers and check them in for curbside pickup.
• Use internal software to fulfill orders and coordinate with warehouse staff.
• Verify order accuracy and ensure customers have all items.
• Provide friendly assistance and address customer questions or concerns.
• Process returns and update inventory accordingly.

Skills

Communication

Leadership

Computer skills

Attention to detail

Problem solving

Independent work

Team communication

Education

High school diploma

Tools

Software proficiency

Job description

Team Lead – Order Fulfillment (Full Time)

Department: Order Fulfillment

Reports To: Order Fulfillment Supervisor

Location: Portland, OR

Job Summary

The Team Lead – Order Fulfillment is responsible for providing a welcoming environment and excellent service to all customers. This includes leading the Order Fulfillment team, checking in customers for curbside pickup appointments, utilizing various software systems to fulfill orders, accurately scanning out items, processing returns, answering customer questions, and ensuring a smooth and efficient customer experience.

Responsibilities

Customer Check-In:

• Greet customers warmly upon arrival in the parking lot and check them in for their scheduled pickup appointments.
• Confirm order details and provide any necessary information.

Order Fulfillment:

• Use internal software systems to manage and fulfill customer orders.
• Coordinate with warehouse staff to ensure timely order retrieval.

Item Scan-Out:

• Verify order accuracy and ensure customers have all of their purchased items before leaving.

Customer Assistance:

• Provide friendly and helpful assistance to customers, answering questions and addressing any concerns.
• Resolve customer issues or direct them to the appropriate team members.

Returns Processing:

• Process customer returns according to company policies and procedures.
• Inspect returned items for damage and update inventory accordingly.

Requirements

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service, retail, or warehouse environment is preferred but not required.
• Strong communication and leadership skills.
• Excellent customer service skills and professional communication.
• Comfortable using computers and various software programs.
• Strong attention to detail and accuracy.
• Problem-solving skills to handle customer inquiries and return issues.
• Ability to follow instructions, work independently, and communicate effectively with supervisors and team members.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift, carry, and move up to 50 pounds repeatedly throughout the day.
• Ability to bend, stoop, and reach overhead frequently.
• Ability to work at a fast pace in a goal-driven environment.
• Position requires seeing, hearing, use of hands and fingers, sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities.
• Must be able to communicate with others including talking, hearing, and listening and exchanging communication.
• This position requires working both indoors and outdoors as business needs require. Employees may be exposed to a variety of weather and environmental conditions, including heat, cold, rain, wind, snow, humidity, and varying temperatures. Employees are expected to work safely in these conditions while following all company safety policies, using appropriate protective equipment, and taking reasonable precautions to prevent heat or cold related illness.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must reside and work in the United States and be legally authorized to work in the U.S. without current or future employer sponsorship.

Schedule and Wage

• (INSERT SCHEDULE)
• (INSERT WAGE)
• Paid Vacation, Sick & Holidays
• Health, Dental & Vision
• 401K

BuyWander is an Equal Opportunity Employer. We make employment decisions based on qualifications, skills, merit, and business needs. We believe a range of skills, perspectives, and experiences strengthens our team and supports better outcomes for our employees and customers.