Team Lead, Order Fulfillment — Elevate Customer Experience

Buywander

West Sacramento (CA)

On-site

USD 28,000 - 39,000

Full time

7 days ago

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Benefits offered by this job

Paid time off

Health Dental Vision

401K

Job summary

BuyWander is seeking a Team Lead – Order Fulfillment at our West Sacramento, CA facility to guide the pickup and fulfillment team, greet customers, and ensure accurate, timely order processing. Responsibilities include check-in for curbside pickups, coordinating with warehouse staff, scanning items, handling returns, and delivering friendly, professional service while maintaining inventory accuracy.

This role requires strong communication, dependability, and comfort with multiple software

Qualifications

High school diploma or equivalent required.
Experience in customer service, retail, or warehouse is preferred but not required.
Strong communication and leadership skills.
Excellent customer service and professional communication.
Comfortable using computers and various software programs.
Strong attention to detail and accuracy.
Problem-solving skills for customer inquiries and returns.
Able to follow instructions, work independently, and communicate with supervisors.

Responsibilities

Greet customers and check them in for curbside pickup appointments.
Use internal software to manage and fulfill orders.
Coordinate with warehouse staff to ensure timely order retrieval.
Verify order accuracy and ensure customers have all items upon pickup.
Provide friendly, helpful assistance and address customer questions or concerns.
Process returns per policy and update inventory accordingly.