Order Fulfillment Lead — Customer Experience

Buywander; Plymouth (MN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Paid vacation

Health, dental & vision

401K

Paid holidays

Job summary

BuyWander seeks a Team Lead – Order Fulfillment in Minneapolis, MN to guide the Order Fulfillment team, check in customers for curbside pickup, and ensure a smooth, efficient experience using our internal software.

You will coordinate with warehouse staff, verify orders, manage returns, answer questions, and support inventory accuracy. The role requires strong communication, leadership, and attention to detail; prior customer service or warehouse exposure is valued.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service, retail, or warehouse is preferred but not required.
• Strong communication and leadership skills are essential.
• Excellent customer service with professional communication.
• Comfortable using computers and various software programs.
• Strong attention to detail and accuracy.
• Problem-solving skills for inquiries and returns.

Responsibilities

• Lead the Order Fulfillment team and check customers in for curbside pickup.
• Use internal software systems to fulfill orders and coordinate with warehouse staff.
• Verify order accuracy and ensure customers have all purchased items.
• Provide friendly assistance and address customer questions or concerns.
• Process returns according to policies and update inventory.

Skills

Team leadership

Customer service

Communication

Attention to detail

Problem-solving

Computer literacy

Education

High school diploma or equivalent

Job description

BuyWander seeks a Team Lead – Order Fulfillment in Minneapolis, MN to guide the Order Fulfillment team, check in customers for curbside pickup, and ensure a smooth, efficient experience using our internal software.

You will coordinate with warehouse staff, verify orders, manage returns, answer questions, and support inventory accuracy. The role requires strong communication, leadership, and attention to detail; prior customer service or warehouse exposure is valued.