Lead Operations Associate — Flexible Weekend Shifts

Amazon; Dallas (TX); On-site; USD 30,000 - 32,000; Full time

Job summary

Prime Now LLC - E78 in the Dallas area seeks a Lead Associate to support a fast-moving delivery operation in a multi-site environment. You’ll guide the team, manage daily processes, and ensure safety and quality while delivering top-notch service.

The role requires open availability seven days a week, ability to lift up to 49 pounds, and on-site presence for shifts up to 12 hours. Training and onboarding may occur at nearby sites.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team.
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance.
• Maintain a clean, sanitary, safe, and organized workspace.
• Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs.
• Provide feedback on processes and standards, serving as the escalation point to assist associates and peers in solving issues where appropriate.
• Maintain a key to the site, and open and close following the proper procedures.
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages.
• Receive truck deliveries.
• Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service.
• Participate in associate onboarding as required.
• Ensure consistent execution of product workflow processes, guiding associates as needed including receiving, stocking, replenishing product, and preparing for delivery.
• Perform front-line duties whenever necessary.
• Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge.
• Utilize inventory management systems to scan, process, and count product.

Skills

Microsoft Office

Customer service

Verbal communication

Flexibility

Education

High School Diploma

Tools

Inventory management systems

Job description

Prime Now LLC - E78 in the Dallas area seeks a Lead Associate to support a fast-moving delivery operation in a multi-site environment. You’ll guide the team, manage daily processes, and ensure safety and quality while delivering top-notch service.

The role requires open availability seven days a week, ability to lift up to 49 pounds, and on-site presence for shifts up to 12 hours. Training and onboarding may occur at nearby sites.