Lead Office Operations & Facilities Manager

WEBTOON; El Segundo (CA); On-site; USD 43,711 - 60,270; Full time

Job summary

WEBTOON Entertainment in Los Angeles is seeking an Office & Facilities Manager to lead a small team and oversee daily operations, safety, and events at the onsite office. This role requires hands-on leadership, vendor management, and a proactive approach to delivering a welcoming workplace.

You will develop SOPs, manage budgets, coordinate with HR/IT, and drive improvements in the visitor experience, while leveraging AI tools to enhance efficiency in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in workplace operations, office management, facilities, hospitality, or a related field.
• 2+ years of people management experience.
• Proven experience managing vendors, facilities, budgets, and multiple cross-functional projects.
• Experience creating SOPs, improving operational processes, and building scalable systems.
• Strong organizational, project management, and communication skills with exceptional attention to detail.
• Comfortable leveraging AI and technology to improve efficiency and service delivery.
• A hands-on, proactive mindset with the judgment to know when to solve problems personally and when to engage the right resources.
• Ability to thrive in a fast-paced, evolving environment while delivering an exceptional employee and visitor experience.

Responsibilities

• Lead and inspire a team of two Office Coordinators, cultivating a shared commitment to high-quality service and collective success.
• Oversee all day-to-day workplace and facilities operations, ensuring a safe, organized, and welcoming office environment.
• Manage relationships with building management, vendors, contractors, and service providers.
• Plan and execute employee events, executive visits, company meetings, and workplace initiatives from concept through execution.
• Own the end-to-end visitor experience, ensuring every guest receives a professional and welcoming experience.
• Develop, document, and continuously improve SOPs, playbooks, and operational workflows that create consistency and scalability.
• Create self-service resources, office guides, and employee communications that empower employees while establishing clear service boundaries.
• Identify opportunities to improve efficiency, automate processes, and leverage AI to enhance workplace operations.
• Manage workplace budgets, office supplies, furniture, inventory, maintenance, and facilities projects.
• Partner closely with HR, IT, Security, Finance, and business leaders to support company initiatives.
• Ensure workplace safety, emergency preparedness, and compliance with company policies and building requirements.
• Lead by example by proactively addressing workplace needs, whether coordinating vendors, assembling furniture, troubleshooting office issues, preparing for events, or jumping in wherever support is needed.

Skills

Leadership

Vendor management

Project management

Communication

AI awareness

Organizational skills

Cross-functional teamwork

Education

Bachelor’s degree or equivalent experience

Job description

WEBTOON Entertainment in Los Angeles is seeking an Office & Facilities Manager to lead a small team and oversee daily operations, safety, and events at the onsite office. This role requires hands-on leadership, vendor management, and a proactive approach to delivering a welcoming workplace.

You will develop SOPs, manage budgets, coordinate with HR/IT, and drive improvements in the visitor experience, while leveraging AI tools to enhance efficiency in a fast-paced environment.