Head of Workplace Experience & Facilities

WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands); El Segundo (CA); On-site; USD 90,918,844 - 125,361,600; Full time

Job summary

WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands) is seeking an Office & Facilities Manager for the Los Angeles office. You will lead a team of two Office Coordinators, run daily operations, and ensure a welcoming, safe, and well‑organized workplace.

This role combines strategy and hands‑on delivery: creating scalable SOPs, managing budgets and vendors, coordinating events, and leveraging AI to improve efficiency while collaborating with HR, IT, Security, and Finance.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in workplace operations, facilities, or related field.
• 2+ years in people management.
• Experience managing vendors, budgets, and cross‑functional projects.
• Experience creating SOPs and scalable processes.
• Strong organizational, project management, and communication skills.
• Comfortable leveraging AI and technology to improve efficiency.
• Hands‑on, proactive mindset with judgment to solve problems.
• Ability to thrive in a fast‑paced, evolving environment.

Responsibilities

• Lead a team of two Office Coordinators and drive service quality.
• Oversee day‑to‑day workplace and facilities operations.
• Manage relationships with building management, vendors, contractors, and service providers.
• Plan and execute employee events, executive visits, meetings, and initiatives.
• Own end‑to‑end visitor experience with a professional welcome.
• Develop, document, and improve SOPs, playbooks, and workflows.
• Create self‑service resources, office guides, and employee communications.
• Identify opportunities to improve efficiency and leverage AI.
• Manage workplace budgets, office supplies, furniture, inventory, maintenance, and projects.
• Partner with HR, IT, Security, Finance, and leaders to support initiatives.
• Ensure workplace safety and compliance with policies and building requirements.
• Lead by example across tasks and support needs.

Skills

People management

Vendor management

Budget management

Operations leadership

Project management

SOP development

Communication

Problem solving

Tech adoption

Education

Bachelor's degree or equivalent experience

Job description

WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands) is seeking an Office & Facilities Manager for the Los Angeles office. You will lead a team of two Office Coordinators, run daily operations, and ensure a welcoming, safe, and well‑organized workplace.

This role combines strategy and hands‑on delivery: creating scalable SOPs, managing budgets and vendors, coordinating events, and leveraging AI to improve efficiency while collaborating with HR, IT, Security, and Finance.