Lead Office Assistant — Front Desk & Scheduling Coach

Virtua; Bordentown (NJ); On-site; USD 34,000 - 42,000; Full time

Job summary

Virtua in Bordentown, NJ seeks a capable leader for the Centralized Scheduling Department. The role involves mentoring staff, serving as a primary contact, and ensuring onsite OA tasks are completed efficiently.

You will guide and coach team members, stay current on front desk functions, and communicate insurance requirements to keep the team proficient. Daily QA and data monitoring support patient volumes and departmental metrics.

Qualifications

• 1-3 years' Medical Office experience.
• Strong computer software skills.
• Excellent communication and customer service skills.

Responsibilities

• Completes daily Office Assistant tasks as part of the onsite team.
• Coordinates and assists with training/mentoring of staff on the office assistant duties, providing one-on-one education as needed. Stays up to date on all front desk functions and acts as a resource to staff. Maintains knowledge and expertise of insurance requirements and cascades information ensuring staff are proficient and with up-to-date information.
• Daily quality assurance monitoring of staff effectiveness. Oversee and assist with data input for monitoring daily patient volumes, copay collection rates, and other departmental metrics.
• Assists with employee time management, preparation of departmental schedules, and overall departmental coverage. Monitors schedules in advance to ensure staffing levels are appropriate. Assists in the coordination of weather emergencies.

Skills

Medical office experience

Computer skills

Communication skills

Customer service skills

Education

High School diploma or equivalent

Job description

Virtua in Bordentown, NJ seeks a capable leader for the Centralized Scheduling Department. The role involves mentoring staff, serving as a primary contact, and ensuring onsite OA tasks are completed efficiently.

You will guide and coach team members, stay current on front desk functions, and communicate insurance requirements to keep the team proficient. Daily QA and data monitoring support patient volumes and departmental metrics.