Endocrinology Office Coordinator — Lead Operations

Virtua Health; Moorestown Township (NJ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid time off

Tuition assistance

Employee assistance program

Job summary

Virtua Health in Moorestown, NJ is seeking an experienced office operations lead to coordinate daily front desk and physician practice activities under the supervision of the Office Manager. The role emphasizes billing monitoring, staff coordination, and ensuring an Outstanding Patient Experience.

The position requires 2+ years in a medical office with supervisory exposure; strong customer service and communication skills are essential.

Qualifications

• 2+ years of medical office experience required.
• 1-3 years lead or supervisory experience in a medical practice preferred.
• Knowledgeable in ICD-9/CPT coding, Medicare/state regs, CLIA/OSHA regs preferred.
• Excellent customer service and communication skills.

Responsibilities

• Monitors daily input of charges, payments, and deposits by checking against daily report and updating system.
• Oversees daily billing functions and ensures billing controls per policy and procedure.
• Monitors Practice Management reports, completes finance log and billing reports; handles VMG/IDX billing issues.
• Provides administrative support to Physicians by typing correspondence and memos; maintains staff schedules and VMG-related information.
• Maintains practice PTO calendar and physician master schedules for appointments, procedures and surgeries; assists with meeting minutes.
• Acts as liaison between physician and patient to obtain pre-certs and authorizations; coordinates with external parties for patient experience.
• Processes and files vendor communications to ensure appearance, functionality and safety of the practice; aware of OSHA/CLIA regulations.
• Maintains licenses and certifications (Safety Day Training, State Medical License, CDS/DEA, ACLS, etc.).
• Assists Practice Administrator with budget creation, monitoring expenses and monthly financial reports.
• Responsible for ordering and maintaining par levels for office and clinical supplies.
• Additional responsibilities may include processing program registration fees, mileage, and business expenses for staff.
• Maintains office equipment and department policy manuals.
• Tracks and monitors support staff performance and assists with BPR preparation.

Skills

Customer service

Communication skills

Insurance knowledge

Education

High school diploma or equivalent

Associate degree preferred

Bachelor's degree a plus

Job description

Virtua Health in Moorestown, NJ is seeking an experienced office operations lead to coordinate daily front desk and physician practice activities under the supervision of the Office Manager. The role emphasizes billing monitoring, staff coordination, and ensuring an Outstanding Patient Experience.

The position requires 2+ years in a medical office with supervisory exposure; strong customer service and communication skills are essential.