Lead Network Serviceability Engineer

HPE Aruba Networking

North Carolina

Remote

USD 100,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Comprehensive health benefits
Personal & Professional development programs
Flexible, inclusive work environment

Job summary

HPE Aruba Networking is seeking a highly skilled customer-obsessed networking expert for a senior technical contributor role. This position focuses on identifying and advocating for product serviceability and supportability improvements across HPE Networking portfolios.

Responsibilities include analyzing customer feedback, leading technical discussions, and developing enhancement requests. The ideal candidate has extensive hands-on experience with networking technologies and a Bachelor's degree in a related field.

The role offers comprehensive benefits, a commitment to inclusion, and opportunities for personal and professional development.

Qualifications

  • Deep hands-on knowledge of networking technologies including routing and switching.
  • Proven ability to influence decisions using technical credibility and data.
  • Significant experience in networking engineering and product support.

Responsibilities

  • Serve as the technical authority for serviceability and supportability gaps.
  • Analyze product and customer experience signals to identify issues.
  • Lead forums with cross-functional teams to prioritize enhancements.

Skills

Networking engineering
Technical support
Cloud NMS
Data analysis
Excellent communication

Education

Bachelor’s degree in Electrical Engineering or related field

Tools

Jira
Confluence

Job description

HPE Aruba Networking is seeking a highly skilled customer-obsessed networking expert for a senior technical contributor role. This position focuses on identifying and advocating for product serviceability and supportability improvements across HPE Networking portfolios.

Responsibilities include analyzing customer feedback, leading technical discussions, and developing enhancement requests. The ideal candidate has extensive hands-on experience with networking technologies and a Bachelor's degree in a related field.

The role offers comprehensive benefits, a commitment to inclusion, and opportunities for personal and professional development.

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