Senior Network Engineer: Serviceability & Customer Insight

HPE Aruba Networking; San Jose (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits supporting wellbeing

Programs for personal and professional development

Inclusive environment that values diversity

Job summary

HPE Aruba Networking is seeking a networking expert with a strong technical background to enhance product serviceability and supportability. This senior role requires deep experience with HPE Juniper Networking platforms and the ability to translate customer feedback into actionable improvements.

The ideal candidate will lead cross-functional discussions, analyze support data, and influence product management decisions. Strong communication and analytical skills are essential. Comprehensive benefits, personal development opportunities, and an inclusive environment are part of the offer.

Qualifications

• Significant experience in advanced networking engineering or related customer experience role.
• Deep hands-on knowledge of enterprise networking technologies.
• Proven ability to influence decisions using technical credibility.

Responsibilities

• Serve as the technical authority for serviceability gaps.
• Analyze product and customer experience signals.
• Translate support case drivers into enhancement requests.

Skills

Advanced networking engineering

Technical supportability

Strong analytical capability

Excellent communication skills

Education

Bachelor’s degree in Electrical Engineering, Networking, or related field

Tools

Jira

Confluence

BI / reporting tools

Job description

HPE Aruba Networking is seeking a networking expert with a strong technical background to enhance product serviceability and supportability. This senior role requires deep experience with HPE Juniper Networking platforms and the ability to translate customer feedback into actionable improvements.

The ideal candidate will lead cross-functional discussions, analyze support data, and influence product management decisions. Strong communication and analytical skills are essential. Comprehensive benefits, personal development opportunities, and an inclusive environment are part of the offer.