Lead, Multilingual Interpretation Programs

DCLS Global LLC; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

DCLS Global LLC is seeking a Senior Interpreter Program Manager to oversee end-to-end performance of interpretation programs serving healthcare, government, and education clients. You will ensure service levels, quality, client satisfaction, and account growth across cross-functional teams.

You’ll lead delivery for on-demand and scheduled programs, manage SLAs, support renewals, and produce actionable program insights for clients and internal teams to drive improvements.

Qualifications

• 5+ years in language services, healthcare or public-sector operations, or a comparable client-delivery role.
• Track record managing service-level commitments and coordinating cross-functional teams.
• Strong analytical skills; comfortable building and defending recommendations from operational data.
• Excellent written and verbal communication with executive-level clients.

Responsibilities

• Own delivery for a portfolio of on-demand and scheduled interpretation programs, including SLAs, capacity, utilization, and quality metrics.
• Serve as the senior point of contact for assigned clients through onboarding, business reviews, and renewals.
• Partner with the linguist network team on recruiting and capacity planning for priority and rare languages.
• Lead root-cause analysis on service incidents and drive corrective and preventive actions.
• Produce program reporting and turn the data into recommendations for clients and internal teams.
• Support proposals, pricing input, and scope expansions for existing accounts.

Skills

Program management

Stakeholder management

Data analysis

Executive communication

Background check

Job description

DCLS Global LLC is seeking a Senior Interpreter Program Manager to oversee end-to-end performance of interpretation programs serving healthcare, government, and education clients. You will ensure service levels, quality, client satisfaction, and account growth across cross-functional teams.

You’ll lead delivery for on-demand and scheduled programs, manage SLAs, support renewals, and produce actionable program insights for clients and internal teams to drive improvements.