Senior Interpreter Program Manager

DCLS Global; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

DCLS Global LLC is seeking a Senior Interpreter Program Manager to oversee end-to-end performance of interpretation programs serving healthcare, government, and education clients. You will ensure service levels, quality, client satisfaction, and account growth across cross-functional teams.

You’ll lead delivery for on-demand and scheduled programs, manage SLAs, support renewals, and produce actionable program insights for clients and internal teams to drive improvements.

Qualifications

• 5+ years in language services, healthcare or public-sector operations, or a comparable client-delivery role.
• Track record managing service-level commitments and coordinating cross-functional teams.
• Strong analytical skills; comfortable building and defending recommendations from operational data.
• Excellent written and verbal communication with executive-level clients.

Responsibilities

• Own delivery for a portfolio of on-demand and scheduled interpretation programs, including SLAs, capacity, utilization, and quality metrics.
• Serve as the senior point of contact for assigned clients through onboarding, business reviews, and renewals.
• Partner with the linguist network team on recruiting and capacity planning for priority and rare languages.
• Lead root-cause analysis on service incidents and drive corrective and preventive actions.
• Produce program reporting and turn the data into recommendations for clients and internal teams.
• Support proposals, pricing input, and scope expansions for existing accounts.

Skills

Program management

Stakeholder management

Data analysis

Executive communication

Background check

Job description

DCLS provides interpretation in more than 250 languages for organizations in healthcare, government, and education, where accuracy and responsiveness are non-negotiable. The Senior Interpreter Program Manager owns the performance of a portfolio of these programs end to end.

You are accountable for service levels, interpreter quality, client satisfaction, and account growth. You work across the recruiting, operations, quality, and account teams to keep each program running to standard and improving over time, and you are the person clients call when something needs to be made right.

What you’ll do

• Own delivery for a portfolio of on-demand and scheduled interpretation programs, including SLAs, capacity, utilization, and quality metrics.
• Serve as the senior point of contact for assigned clients through onboarding, business reviews, and renewals.
• Partner with the linguist network team on recruiting and capacity planning for priority and rare languages.
• Lead root-cause analysis on service incidents and drive corrective and preventive actions.
• Produce program reporting and turn the data into recommendations for clients and internal teams.
• Support proposals, pricing input, and scope expansions for existing accounts.

What you bring

• 5+ years in language services, healthcare or public-sector operations, or a comparable client-delivery role.
• Track record managing service-level commitments and coordinating cross-functional teams.
• Strong analytical skills; comfortable building and defending recommendations from operational data.
• Excellent written and verbal communication with executive-level clients.
• Familiarity with healthcare, education, or government language-access requirements is a plus.
• Ability to pass a background check.