Lead Medical Support Supervisor

U.S. Department of Veterans Affairs; Sioux Falls (SD); On-site; USD 60,000 - 75,000; Full time

Job summary

U.S. Department of Veterans Affairs in Sioux Falls, SD, is seeking a supervisory MSA to lead the Community Care (CC) department. The role involves supervising Lead MSAs and Advanced MSAs, managing referrals, and supporting the CC Chief with scheduling and administration.

The position requires extensive knowledge of clinic operations, strong leadership, and the ability to coordinate across medical groups to ensure veteran care is seamless and compliant with policies.

Qualifications

• Advanced knowledge of managing or leading patient support staff in a clinic.
• Ability to provide supervisory duties including assignment of work, performance evaluations, and staff development.
• Strong customer service and interpersonal skills with internal and external customers.

Responsibilities

• Direct line supervisor for all assigned MSA staff and oversee daily operations.
• Coordinate scheduling and referrals within Community Care (CC) in the SFVAHCS.
• Collaborate with clinical staff to ensure timely and efficient care delivery.
• Use data to prepare reports for senior management and performance tracking.
• Ensure compliance with VA policies and scheduling procedures.

Skills

MSA supervision

Staff leadership

Customer service

Data extraction/reporting

Communication

Education

High school diploma or equivalent

Job description

U.S. Department of Veterans Affairs in Sioux Falls, SD, is seeking a supervisory MSA to lead the Community Care (CC) department. The role involves supervising Lead MSAs and Advanced MSAs, managing referrals, and supporting the CC Chief with scheduling and administration.

The position requires extensive knowledge of clinic operations, strong leadership, and the ability to coordinate across medical groups to ensure veteran care is seamless and compliant with policies.