Lead Medical Support Assistant - Caregiver Support

US-Department-of-Veterans-Affair; Minneapolis (MN); On-site; USD 42,000 - 58,000; Full time

Job summary

US Department of Veterans Affairs in Minneapolis seeks a Lead Medical Support Assistant (GS-7) to coordinate advanced MSA assignments and daily workflow across an interdisciplinary unit. You will schedule, guide staff, and ensure proper staffing while supporting access to care across clinics and resources.

The role requires one year of GS-6 level experience, strong medical terminology knowledge, and ability to work within multiple clinical settings.

Qualifications

• One year of experience equivalent to a GS-6 grade level.
• Strong knowledge of medical terminology and clinic workflows.
• Ability to coordinate across interdisciplinary care teams and manage staffing.

Responsibilities

• Coordinate Advanced MSA assignments and daily workload across the unit.
• Assign work and ensure proper staffing coverage; monitor training records.
• Determine training needs and provide staff development for MSAs.

Skills

Medical terminology

Clinical flow

Interdisciplinary coordination

Staff scheduling

Staff training

Communication

Education

High school diploma or GED

Tools

Patient management systems

Job description

The incumbent is an integral member of the Caregiver Support Program (CSP) within the Rehabilitation and Extended Care (REC) ICC at the Minneapolis VAHCS. The Caregiver Support Program serves Veterans and their Caregivers who are eligible for the Program of Comprehensive Assistance for Family Caregivers (PCAFC) and those who have general Caregiver needs. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience: No experience required.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

GRADE REQUIREMENTS:

Lead Medical Support Assistant GS-7

Experience: One year of experience equivalent to the GS-6 grade level, Examples of experience may include:

Assignment: The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.

Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate all of the KSAs below:

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
• Skill in communicating with individuals to obtain the desired effect (and coordinating with a variety of interdisciplinary care team staff).
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-7.

Physical Requirements:

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.