Primary Care Medical Support Assistant

U.S. Department of Veterans Affairs; Caldwell (ID); On-site; USD 34,000 - 56,000; Full time

Job summary

The U.S. Department of Veterans Affairs VA Boise Healthcare System is seeking Medical Support Assistants (GS-3/4/5) at Caldwell, ID’s Community Based Outpatient Clinic.

They provide essential administrative support to clinical teams caring for Veterans, ensuring timely, accurate scheduling and documentation. MSAs interact with internal/external customers, maintain charts, verify insurance, and coordinate patient care information per VHA scheduling guidelines.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a healthcare/clinical environment preferred.
• Ability to interact effectively with internal and external customers.

Responsibilities

• Schedule patient appointments and manage clinic calendars.
• Maintain medical outpatient and inpatient charts and administrative records.
• Verify third party insurance and manage patient information in ICB system.
• Coordinate information for patient care and services in line with scheduling guidelines.

Skills

Customer service

Organizational skills

Attention to detail

Education

High School Diploma or equivalent

Tools

ICB system

Job description

The U.S. Department of Veterans Affairs VA Boise Healthcare System is seeking Medical Support Assistants (GS-3/4/5) at Caldwell, ID’s Community Based Outpatient Clinic.

They provide essential administrative support to clinical teams caring for Veterans, ensuring timely, accurate scheduling and documentation. MSAs interact with internal/external customers, maintain charts, verify insurance, and coordinate patient care information per VHA scheduling guidelines.