LEAD MEDICAL SUPPORT ASSISTANT (Medical Administration Service)

Veterans Health Administration

Ocala (FL)

On-site

USD 53,000 - 69,000

Full time

4 days ago

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Benefits offered by this job

Paid time off (37-50 days/year)

Parental leave

Child care subsidy

Federal retirement plan

Job summary

Veterans Health Administration, Department of Veterans Affairs, Ocala, FL, seeks a Lead Medical Support Assistant to supervise MSAs within Medical Administration Service. The role focuses on scheduling coordination, workload balance, and staff guidance in a clinical operations setting.

Responsibilities include supervising scheduling accuracy, training staff, maintaining schedules, and solving day-to-day workflow issues while ensuring VA policies and access management requirements are met.

Qualifications

Experience scheduling in a medical setting preferred.
Ability to monitor workload and coverage to ensure timely completion of tasks.
Knowledge of VA scheduling policies and access management requirements.
Strong attention to quality and compliance with policies.

Responsibilities

Distributes and balances workload among MSA staff to ensure timely completion of assignments.
Provides guidance, orientation, and on-the-job training to new and current MSA staff.
Creates and maintains employee work schedules and assists with organizing workflow.

Skills

Scheduling

Workload management

Training

Liaison

Tools

Electronic Medical Records

Scheduling Systems

Databases

Reporting Systems

Job description

LEAD MEDICAL SUPPORT ASSISTANT (Medical Administration Service)

Department: Department of Veterans Affairs

This position is aligned under Medical Administration Service (MAS), the largest administrative department in the North Florida/South Georgia Veterans Health System (NF/SGVHS). The employee serves as a Lead to the MSAs within Medical Administration Service (MAS). The duty station for this position is in Ocala, FL.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties and program responsibilities include but not limited to the following: Distributes and balances workload among MSA staff to ensure timely completion of assignments. Monitors work assignments and ensures adequate coverage of assigned areas. reviews work for quality, accuracy, and compliance with VA policies and procedures.

Ensures accurate and timely scheduling of patient appointments and coordination of clinic schedules. Provides guidance, orientation, and on-the-job training to new and current MSA staff. Creates and maintains employee work schedules and assists with organizing workflow. Identifies and resolves scheduling issues, workflow concerns, and day-to-day conflicts. Educates MSAs on VA scheduling policies, directives, and access management requirements.

Conducts scheduling audits and reviews data to identify errors and areas requiring additional education. Uses electronic medical records, scheduling systems, databases, and reporting systems to manage and review information. Review clinic access and workload data to identify potential issues affecting timely access to care. Serves as a Liaison between MSA staff, clinical staff, supervisors, and other departments.

Preferred Experience: 2 years experience in a Specialty Clinic or Specialty Hospital Setting. Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m.

Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position .Functional Statement #: 51008F

Requirements & Education

There is no education substitute for GS-7.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $52727 – $68547/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-08.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.