Lead Medical Support Specialist, Care Coordination

Veterans Health Administration; Tacoma (WA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off

Federal health/vision/dental insurance

Traditional federal pension

Job summary

Veterans Health Administration in Tacoma, WA is seeking a Lead Medical Support Assistant (LMSA) to serve as the primary liaison between the patient care team and administrative operations within Primary Care. The LMSA will coordinate appointments, relay messages, and assist with eligibility determinations and policy inquiries to ensure timely, compassionate care.

Responsibilities include greeting patients, routing calls, coordinating with multiple clinics, and supporting the care team with

Responsibilities

• Receives patients and visitors in person or telephonically.
• Records and relays messages and/or redirects calls as necessary.
• Verifies eligibility for care and coordinates with Care Team for action.
• Schedules appointments and provides information on policies and locations to patients and staff.
• Coordinates care with local ancillary facilities for tests or treatments.

Job description

Veterans Health Administration in Tacoma, WA is seeking a Lead Medical Support Assistant (LMSA) to serve as the primary liaison between the patient care team and administrative operations within Primary Care. The LMSA will coordinate appointments, relay messages, and assist with eligibility determinations and policy inquiries to ensure timely, compassionate care.

Responsibilities include greeting patients, routing calls, coordinating with multiple clinics, and supporting the care team with