Lead Medical Support Assistant: Clinic Operations

US-Department-of-Veterans-Affair; Wichita (KS); On-site; USD 48,000 - 62,000; Full time

Job summary

The Robert J. Dole VA Medical Center is seeking three Lead Medical Support Assistant to support clinics at the medical center and Community Based Outpatient Clinics (CBOCs). This role may require local travel within the Wichita area to support Eye clinic operations and CBOCs as needed.

Basic requirements include US citizenship with high school diploma or GED. GS-07 level candidates must demonstrate relevant KSAs such as medical terminology, extensive patient systems usage, team coordination, and

Qualifications

• High school diploma or GED required.
• One year of experience equivalent to GS-06.
• Experience in MSAs or equivalent administrative patient support role is acceptable.

Responsibilities

• Process incoming patient secure messaging and coordinate with care team.
• Participate in team huddles/meetings to plan and follow up with patient care.
• Adjust work flow to meet team and patient needs and deadlines.
• Identify incomplete encounters and communicate findings to providers.
• Manage patient information and clinic schedules to determine immediacy of appointments.
• Provide staff development and training as needed.

Skills

Medical terminology

Patient systems

Organization

Communication

Staff development

Workflow management

Education

High school diploma / GED

Job description

The Robert J. Dole VA Medical Center is seeking three Lead Medical Support Assistant to support clinics at the medical center and Community Based Outpatient Clinics (CBOCs). This role may require local travel within the Wichita area to support Eye clinic operations and CBOCs as needed.

Basic requirements include US citizenship with high school diploma or GED. GS-07 level candidates must demonstrate relevant KSAs such as medical terminology, extensive patient systems usage, team coordination, and