Lead Medical Support Assistant

US-Department-of-Veterans-Affair; Wichita (KS); On-site; USD 48,000 - 62,000; Full time

Job summary

The Robert J. Dole VA Medical Center is seeking three Lead Medical Support Assistant to support clinics at the medical center and Community Based Outpatient Clinics (CBOCs). This role may require local travel within the Wichita area to support Eye clinic operations and CBOCs as needed.

Basic requirements include US citizenship with high school diploma or GED. GS-07 level candidates must demonstrate relevant KSAs such as medical terminology, extensive patient systems usage, team coordination, and

Qualifications

• High school diploma or GED required.
• One year of experience equivalent to GS-06.
• Experience in MSAs or equivalent administrative patient support role is acceptable.

Responsibilities

• Process incoming patient secure messaging and coordinate with care team.
• Participate in team huddles/meetings to plan and follow up with patient care.
• Adjust work flow to meet team and patient needs and deadlines.
• Identify incomplete encounters and communicate findings to providers.
• Manage patient information and clinic schedules to determine immediacy of appointments.
• Provide staff development and training as needed.

Skills

Medical terminology

Patient systems

Organization

Communication

Staff development

Workflow management

Education

High school diploma / GED

Job description

The Robert J. Dole VA Medical Center is seeking three Lead Medical Support Assistant to support clinics at the medical center and Community Based Outpatient Clinics (CBOCs).

Dependent on assignment(s) or assigned service, travel within the local Wichita commuting area will be required to support Eye clinic operations; travel to Community Based Outpatient Clinics (CBOCs) may also be required.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience and Education

• Experience: None
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

GS-07 Grade Determinations

In addition to the basic requirements, you must possess the following: One-year of experience equivalent to the next lower grade level (GS-06).

Equivalent experience to the next lower grade level (GS-06) may include, but is not limited to:

• Process incoming patient secure messaging through MyHealthyVet and coordinating with care team as appropriate;
• Participating in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines,
• Adjusting the flow and sequencing of the work to meet team and patient needs;
• Identifying incomplete encounters and communicating findings to providers;
• Managing patient systems to verify and validate accuracy and resolve issues;
• Evaluate patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.

To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.

Demonstrate the following knowledge, skills, and abilities (KSAs):

1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
2. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
3. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
4. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
5. Ability to provide staff development and training.
6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements: The work is mostly sedentary and is performed in various outpatient clinic or office settings. The performance of daily rounds to the assigned clinic areas as required.

Education: IMPORTANT. There is no education substitution at this grade level.