Medical Support Assistant (Advanced) Dodge City CBOC

US-Department-of-Veterans-Affair; Dodge City (KS); On-site; USD 42,000 - 58,000; Full time

Job summary

The Robert J. Dole VA Medical Center in Dodge City, KS is hiring for a full-time Medical Support Assistant (Advanced) to support a busy CBOC.

The role emphasizes scheduling, patient flow, and care coordination across disciplines within the VA system. Qualified candidates will have a high school diploma or GED and English proficiency, with preference for experience in health care scheduling, patient communication, and use of electronic health records.

Qualifications

• High school diploma or GED required.
• Experience coordinating patient care and scheduling is preferred.
• Ability to communicate effectively with diverse teams and patients.

Responsibilities

• Answer phones and greet patients, relaying messages as needed.
• Schedule, reschedule, and cancel patient appointments and consults.
• Enter and update demographics and appointment information accurately.
• Coordinate transfers to other VA facilities or hospitals as appropriate.
• Monitor appointments and assist in daily clinic operations.

Skills

Interdisciplinary scheduling

Medical terminology

Stakeholder communication

Prioritization

Time management

Data presentation

Education

High school diploma or GED

Tools

EHR systems

Job description

The Robert J. Dole VA Medical Center is seeking to fill an full-time Medical Support Assistant (Advanced) position within the Dodge City, KS Community-Based Outpatient Clinic (CBOC)!

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. Must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

In addition to the basic requirements stated above, the following qualification criteria must be met for the GS-06. The candidate's qualifications must clearly demonstrate the level of competence required for the grade.

GS-06 Experience Requirement

Completion of one (1) year of creditable experience equivalent to the next lower grade level (GS-05). Examples of creditable experience include but are not limited to: answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit; scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).

Knowledge, Skills, and Abilities (KSAs)

1. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
2. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
3. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
4. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
5. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
6. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Preferred Experience: Includes coordinating patient care and appointment scheduling in a healthcare setting; utilizing electronic health record and scheduling systems; managing consults and referrals; providing exceptional customer service; and working collaboratively with interdisciplinary healthcare teams in a fast-paced clinical environment.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is GS-06.

Physical Requirements

Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.